Velents Buddy: AI Support

Name: Velents Buddy: AI Support Introduction Video
Uploaded: 2025-04-01T05:30:06Z
Duration: 1 min 33 s
Description: Effortlessly confirm orders and verify addresses with AI voice automation.

Develop by Shopify

$9-$499

/ Month

1 Days Free Trial

Effortlessly confirm orders and verify addresses with AI voice automation.

Multilingual support

Advanced analytics

Address verification

Ai voice automation

Instant order confirmation

About Velents Buddy: AI Support

Launched Mar 30, 2025

Built by Shopify

Address

2 Maidan Nezalezhnosti, Unit 425-01, Kyiv, 01012, UA

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Introduction Video

Description

Your AI Customer Service Agent — 24/7 on WhatsApp & Calls

Hire AI Customer service, Velents buddy agent that handles thousands of orders and messages at once — no manual calls, no repetitive replies, no stress. It chats in your customer’s dialect, understands voice notes, handles locations fast, confirms orders, checks addresses, and collects feedback automatically. You can even set when the AI jumps in for COD orders, big orders, or any custom conditions you need. Just connect your WhatsApp, define your rules, and let Buddy handle everything else.

WhatsApp AI: Chats in dialects, understands voice notes, handles locations fast.
AI Voice Calls: Confirms orders, checks addresses, collects feedback right away.
Smart Workflows: AI joins for COD, big orders or custom rules. you’re in control
Plug & Play: Connect WhatsApp, set smart rules, and Buddy handles the rest.

Pros

Automates order confirmations and address verification, reducing the need for manual calls.
Instantly contacts customers, leading to reduced errors, failed deliveries, and wasted inventory.
Saves merchants money on logistics and staffing by improving accuracy before dispatch.
Increases customer satisfaction by minimizing costly mistakes.
Features real-time AI voice automation for confirming orders and capturing feedback.
Reduces shipping errors by ensuring accurate order details before fulfillment.
Offers advanced analytics to monitor calls and improve customer satisfaction.
Provides multilingual support with customizable, localized scripts.

Cons

Potential language barriers or inaccuracies in AI voice recognition.
Possible resistance from customers preferring human interaction.
Depends heavily on the quality of AI and machine learning capabilities for effectiveness.
Might not integrate seamlessly with all existing merchant systems.
Requires a certain level of technological readiness from users.

Top Helpful Reviews

Sunny Stores

May 11, 2025 on Shopify

What an impressive app!!! it automates order confirmations in Arabic with AI. It handles the Egyptian dialect smoothly and responds quickly. The support team is friendly, professional, and open to improve their services according to our needs. A great tool for Arabic-speaking markets!

Lupo bianco

May 10, 2025 on Shopify

Highly Recommend – Game Changer for Order Management Velents.ai has been a fantastic addition to our store. The AI voice call feature is incredibly efficient, it automatically confirms orders and verifies addresses, saving our team hours of manual work each week. The setup was straightforward, and the interface is clean and easy to navigate. We especially appreciate the analytics dashboard, which gives us valuable insights into customer interactions. It also supports both English and Arabic, which is a huge plus for our customer base. Overall, it's helped us reduce shipping errors and improve customer satisfaction. Highly recommend for any Shopify store looking to streamline operations with smart automation.