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Customer reviews: AfterShip Order Tracking

Develop by AfterShip
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Reviews (4,785)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

  • User-friendly interface and seamless integration with platforms like Shopify.
  • Real-time tracking capabilities that enhance both merchant and customer experience.
  • Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
  • Customization options for tracking and notifications, which add significant value.
  • Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

  • Issues with customer support being unresponsive or ineffective for some users.
  • Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
  • Problems with subscription management and cancellations, leading to unexpected charges.
  • Complications related to tracking numbers, especially with changes or multiple carriers.
  • Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

SHOPS ROYAL

Jun 21, 2024  on Shopify

Satora

Jun 21, 2024  on Shopify

The support person garvita was very helpful.

Ali Store

Jun 20, 2024  on Shopify

Hollyland

Jun 20, 2024  on Shopify

Thank you for Saransh Kesarwani's assistance. Not using it too much yet, but it ranks and I will give it a try.

The Who Dat Store

Jun 19, 2024  on Shopify

Great app and customer service.

Boutique Atena

Jun 19, 2024  on Shopify

Super! Facile à utiliser et à configurer. Options gratuites bien suffisantes pour une entreprise en démarrage. Je recommande!

Debsline.co

Jun 19, 2024  on Shopify

yourgirlstyle

Jun 19, 2024  on Shopify

My Store

Jun 19, 2024  on Shopify

very helpful and nice

Atzuro

Jun 18, 2024  on Shopify

The woman is just amazing, good services thank you so much!

Hunter Fan

Jun 17, 2024  on Shopify

This application is so easy to use and their customer service is awesome!

TikShop Til U Drop

Jun 16, 2024  on Shopify

Deep, was very patient with me and helped me understand how to "Map" my shipping and how to have better overall understanding of how to use the platform. Thank you Deep for your professionalism and patience with me, as I am still new to all of this.

Brawns & Brains

Jun 15, 2024  on Shopify

I love the customer service of AfterShip Tracking app. Whenever I had a question or concern, their responsive support team quickly replied and resolved my problem. It leaves me satisfied and confident to use the app again.

BelleAura

Jun 14, 2024  on Shopify

great!

The Autistic Innovator

Jun 14, 2024  on Shopify

Expensive, but worth the money. My store has had a lot of customer issues with China shipping tracking because some of my store is dropshipped and tracking numbers often change before going into transit. Shopify's built in tracking created a whole mess of customer issues for me sending only one tracking number, but AfterShip has solved all those issues. It integrates with Cainiao so customers can get tracking updates finally. I love that customers can see every package in their order all on one page. Customers are excited about this massive order tracking upgrade too. Having a custom domain helps create a new level of professionalism to my store, and it's much easier to refer people to that link than the weird AfterShip link. It took me 3 days to figure out every little detail on how to use it, but I am glad I made the upgrade to Premium. Well worth it.

Sasha´s Jewelry

Jun 14, 2024  on Shopify

MyPaJo

Jun 14, 2024  on Shopify

Nitin Kunwar helped me very fast and made everything work amazing support thank you very much!

FcxBeauty

Jun 14, 2024  on Shopify

Aftership is very useful! Saransh responded promptly. It solved all my problems. Thank you!

Triune Harmony Connection

Jun 13, 2024  on Shopify

Provided instant access to instructions that I needed help with, I am very satisfied. Great customer service. 10out of 10 .

Utter Vibes - Fashion and Decor

Jun 12, 2024  on Shopify

Nice App

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