Reviews: AfterShip Order Tracking

Customer reviews: AfterShip Order Tracking

Reviews (1,263)

Overall rating

4.4

5

312
4

24
3

3
2

2
1

29

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

User-friendly interface and seamless integration with platforms like Shopify.
Real-time tracking capabilities that enhance both merchant and customer experience.
Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
Customization options for tracking and notifications, which add significant value.
Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

Issues with customer support being unresponsive or ineffective for some users.
Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
Problems with subscription management and cancellations, leading to unexpected charges.
Complications related to tracking numbers, especially with changes or multiple carriers.
Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

Deai Tea Store

Aug 16, 2024 on Shopify

I love this app, it has been smooth sailing with automation, I just have a few troubles but i think it is just operator error!

Nikoghos Jewelry

Aug 16, 2024 on Shopify

Good app, good customer service, totally worth it.

Betesamuel

Aug 14, 2024 on Shopify

thank you

Ladysnb

Aug 14, 2024 on Shopify

very good service, and really helpful!

StepUp Coffee

Aug 12, 2024 on Shopify

Saransh was very helpful today in helping me to set up this. I thank him.

Panora

Aug 12, 2024 on Shopify

Its easy-to-use interface and live tracking feature make it simple for us to manage multiple orders at once. It has greatly improved our efficiency and saved us time. Great app!

My Doggo Dream

Aug 11, 2024 on Shopify

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

Ramkos Cozy Lights

Aug 09, 2024 on Shopify

the costumer support is very quick in responding to my queries. i am still trying the app out and i am sure i am gonna be satisfied

Brother & Sisters

Aug 08, 2024 on Shopify

The best app for tracking which allows notifying by email each customer where the parcel is.

SilveringBeauty.com

Aug 07, 2024 on Shopify

Ankit was very helpful at setting us up!

Lumen&Co

Aug 04, 2024 on Shopify

juceei

Aug 04, 2024 on Shopify

great service

SPLASHBUY

Aug 01, 2024 on Shopify

Thank you very much, Ritika ! I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.

Soviks

Jul 31, 2024 on Shopify

Pretty Simple

Jul 31, 2024 on Shopify

Fast responses! Great customer service.

TheOracul.com Store

Jul 30, 2024 on Shopify

nice

UniversalGoods

Jul 30, 2024 on Shopify

Ich bin mit dem Kundenservice von AfterShip mehr als zufrieden. Sie waren immer verfügbar, wenn ich Hilfe brauchte, und ihr Team tat sein Möglichstes, um alle meine Probleme zu lösen. Ihr Engagement für ihre Kunden ist wirklich lobenswert.

Manifest Outlet

Jul 28, 2024 on Shopify

One Eleven Deals

Jul 26, 2024 on Shopify

excellent customer service from Ritika and the team in general, so professional and attentive.

M-tech electronics

Jul 25, 2024 on Shopify

perfect for what i need