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Customer reviews: AfterShip Order Tracking

Develop by AfterShip

Reviews (4,784)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

  • User-friendly interface and seamless integration with platforms like Shopify.
  • Real-time tracking capabilities that enhance both merchant and customer experience.
  • Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
  • Customization options for tracking and notifications, which add significant value.
  • Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

  • Issues with customer support being unresponsive or ineffective for some users.
  • Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
  • Problems with subscription management and cancellations, leading to unexpected charges.
  • Complications related to tracking numbers, especially with changes or multiple carriers.
  • Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

Carmenmolina.com

Sep 12, 2024  on Shopify

VERY PROMTP SERVICE AND ALL MY QUESTIONS WERE ANSWERED. SHREYASI WAS SUPER KIND AND PATIENT AND HELPED ME WITH ALL MY QUESTIONS

LUUMA

Sep 12, 2024  on Shopify

Sehr hilfreicher Support, konnte das Problem, dass wir mit anderen Tracking-Apps haben lösen und storeübergreifend tracken. Der Customer-Support ist auch sehr kompetent und konnte unsere Probleme lösen!

SCOUTLITE USA INC

Sep 12, 2024  on Shopify

So nice service, I having problems with html code, but your guys help me with that. I love it!

ARES Online Store

Sep 11, 2024  on Shopify

I have used this app in my old shop for and long time, Thank you so much for the wonderful support!

SCOUT Bags

Sep 09, 2024  on Shopify

Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.

Deeply Sweet Gifts

Sep 09, 2024  on Shopify

AfterShip has excellent customer service.

The Creative Exchange Hub

Sep 08, 2024  on Shopify

Great app lots of perks

Loot Locator

Sep 06, 2024  on Shopify

Muy buena aplicación que ha permitido una experiencia personalizada para mi tienda y clientes

Savage.Shopping

Sep 05, 2024  on Shopify

Love this App and Love Savage Shopping while using all the best tools to make it that much easier

Great Pop Deals

Sep 04, 2024  on Shopify

I think the help app and the people behind it are great! Pleased and impressed by how truly efficient they are! Unlike quite a few other apps out there with just auto "here's the link" replies!

StickerHelden x MrMandoo

Sep 04, 2024  on Shopify

Aditya is the best, nice help and very friendly! Thanks again!

Sachi Skin

Sep 04, 2024  on Shopify

I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!

ComfyVibes

Sep 04, 2024  on Shopify

This is the ultimate beginner friendly shipping add-on. complete free for 50 pcs per months!

Custom Crafts By Paris

Sep 03, 2024  on Shopify

Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable

Baby Jalebi Kuwait

Sep 01, 2024  on Shopify

Very good app to track all our international shipments

Chloa La Moda

Aug 29, 2024  on Shopify

Personally, I use aftership for all my business because they do for me what exactly I need and help me monitor and track deliver seamlessly

ShoppingoHub

Aug 29, 2024  on Shopify

good to have this app

llabs.

Aug 29, 2024  on Shopify

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

Regnum

Aug 26, 2024  on Shopify

DIVAIN®

Aug 26, 2024  on Shopify

los 3 agentes que me han atendido han resuelto toda mi incidencia. Muy profesionaales ;)

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