Reviews: AfterShip Order Tracking

Customer reviews: AfterShip Order Tracking

Reviews (4,784)

Overall rating

4.7

5

282
4

21
3

3
2

2
1

17

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

User-friendly interface and seamless integration with platforms like Shopify.
Real-time tracking capabilities that enhance both merchant and customer experience.
Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
Customization options for tracking and notifications, which add significant value.
Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

Issues with customer support being unresponsive or ineffective for some users.
Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
Problems with subscription management and cancellations, leading to unexpected charges.
Complications related to tracking numbers, especially with changes or multiple carriers.
Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

FLOLAB

Oct 06, 2024 on Shopify

Thanks for the help with the customer service. Niraj Kumar

Dream-t

Sep 30, 2024 on Shopify

I have received wonderful service from Garvita

NoFace Designs

Sep 29, 2024 on Shopify

I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.

Smart Signs

Sep 28, 2024 on Shopify

i would like to use this application forever

Rebel Cheese

Sep 27, 2024 on Shopify

Aseem helped answer my question quickly. :-)

ARANYAA

Sep 26, 2024 on Shopify

Its very easy to setup and use especially when you are short on time.

Tech Top A

Sep 26, 2024 on Shopify

Great customer service. Aseem was very helpful in resolving my problem.

YSIA

Sep 25, 2024 on Shopify

Très réactive et très gentille je recommande

Elevé Skincare

Sep 20, 2024 on Shopify

Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!

Rise and Effect

Sep 20, 2024 on Shopify

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Saguaro Barefoot Shoes

Sep 17, 2024 on Shopify

JAGIARA

Sep 17, 2024 on Shopify

very easy to use and provides all the necessary needs for the order tracking.

Cool Gear Pro

Sep 16, 2024 on Shopify

Just started using the app to track shipments in between fulfillment and delivery. It's exactly what I needed to keep my customers up to date on shipments.

Seneli

Sep 16, 2024 on Shopify

Sehr guter Support

Cardverse

Sep 16, 2024 on Shopify

ottima app, ottima assistenza

FZ ALLURES

Sep 15, 2024 on Shopify

thanks to Nitin, solved my inquiry in no time.

COFFEE BOP

Sep 15, 2024 on Shopify

I was highly impressed with the customer service provided by AfterShip Tracking. They were extremely responsive and able to answer all of my questions quickly and effectively, making my experience using the app much smoother.

HabiHive

Sep 15, 2024 on Shopify

Great customer service

Pet Buddy Boutique

Sep 14, 2024 on Shopify

It is very useful app

PetPawfectly

Sep 12, 2024 on Shopify

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.