Reviews: AfterShip Order Tracking

Customer reviews: AfterShip Order Tracking

Reviews (1,267)

Overall rating

4.4

5

312
4

24
3

3
2

2
1

29

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

User-friendly interface and seamless integration with platforms like Shopify.
Real-time tracking capabilities that enhance both merchant and customer experience.
Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
Customization options for tracking and notifications, which add significant value.
Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

Issues with customer support being unresponsive or ineffective for some users.
Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
Problems with subscription management and cancellations, leading to unexpected charges.
Complications related to tracking numbers, especially with changes or multiple carriers.
Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

My Belle

Apr 28, 2025 on Shopify

Live support was spot on helping with my domain issue. It was an easy fix. Great support in timely manner. Thank you for the help!

JOYROOM

Apr 24, 2025 on Shopify

Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.

Shop Statik

Apr 23, 2025 on Shopify

Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!

Tienda Descuentoo

Apr 21, 2025 on Shopify

Great service and helped me with everything I needed.

Jollite

Apr 17, 2025 on Shopify

Aditya is very patient and supportive. Much obliged!

Lona Boutique

Apr 16, 2025 on Shopify

BagCaddie

Mar 20, 2025 on Shopify

Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.

like2print.de

Feb 21, 2025 on Shopify

Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten. Das Programm ist sehr umfangreich aber einfach zu verstehen. Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!

AuraBelle

Feb 14, 2025 on Shopify

ela resolveu o meu problema, muito obrigado

Mini Mode

Feb 08, 2025 on Shopify

Great support team, came in and helpt me solve a problem trough google meeting.

Carnival Savers

Jan 29, 2025 on Shopify

Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!

ALLO TOTES

Jan 13, 2025 on Shopify

amazing experience with aftership i love Aditya Kumar! Very helpful and respectful! 100% recommend them

Curated Collections

Dec 22, 2024 on Shopify

Jai as really helpful in answering my questions and jumping on a google meet to resolve my issue. Really recommend.

Anytime Baseball Supply

Dec 09, 2024 on Shopify

Very helpful and quick to respond. My concern has been resolved in a timely manner.

weld mfg

Dec 08, 2024 on Shopify

This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.

NEOVIXORA

Dec 07, 2024 on Shopify

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