Reviews: AfterShip Order Tracking

Customer reviews: AfterShip Order Tracking

Reviews (1,440)

Overall rating

4.5

5

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23
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24

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

User-friendly interface and seamless integration with platforms like Shopify.
Real-time tracking capabilities that enhance both merchant and customer experience.
Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
Customization options for tracking and notifications, which add significant value.
Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

Issues with customer support being unresponsive or ineffective for some users.
Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
Problems with subscription management and cancellations, leading to unexpected charges.
Complications related to tracking numbers, especially with changes or multiple carriers.
Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

Rocket Man Naturals

May 25, 2025 on Shopify

Hurtigbrille.dk

May 16, 2025 on Shopify

Had a ton of questions and worries about the tracking of our shipping, which has been a little messy, but I received great help from Arun in customer support.

Tix & Mix

May 08, 2025 on Shopify

Sadhan made huge help! Thanks

Clawlab

May 07, 2025 on Shopify

Hi Sadhan, Thanks so much for introducing AfterShip and walking me through its features — it really helped clear up my confusion. Your explanation was super clear and saved me a lot of time. Appreciate your support!

Bubpedia

May 07, 2025 on Shopify

Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.

Legendary Wall Art

May 04, 2025 on Shopify

Rajat was very helpful and imformative!

AstroTelescopium

May 02, 2025 on Shopify

Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.

MTC Kitchen

Apr 29, 2025 on Shopify

The chat support was amazing. Thank you Rajat!

My Belle

Apr 28, 2025 on Shopify

Live support was spot on helping with my domain issue. It was an easy fix. Great support in timely manner. Thank you for the help!

JOYROOM

Apr 24, 2025 on Shopify

Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.

Shop Statik

Apr 23, 2025 on Shopify

Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!

Tienda Descuentoo

Apr 21, 2025 on Shopify

Great service and helped me with everything I needed.

Jollite

Apr 17, 2025 on Shopify

Aditya is very patient and supportive. Much obliged!

Lona Boutique

Apr 16, 2025 on Shopify

BagCaddie

Mar 20, 2025 on Shopify

Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.

like2print.de

Feb 21, 2025 on Shopify

Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten. Das Programm ist sehr umfangreich aber einfach zu verstehen. Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!

AuraBelle

Feb 14, 2025 on Shopify

ela resolveu o meu problema, muito obrigado

Mini Mode

Feb 08, 2025 on Shopify

Great support team, came in and helpt me solve a problem trough google meeting.

Carnival Savers

Jan 29, 2025 on Shopify

Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!

ALLO TOTES

Jan 13, 2025 on Shopify

amazing experience with aftership i love Aditya Kumar! Very helpful and respectful! 100% recommend them