Reviews: AfterShip Order Tracking

Customer reviews: AfterShip Order Tracking

Reviews (4,784)

Overall rating

4.7

5

282
4

21
3

3
2

2
1

17

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

User-friendly interface and seamless integration with platforms like Shopify.
Real-time tracking capabilities that enhance both merchant and customer experience.
Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
Customization options for tracking and notifications, which add significant value.
Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

Issues with customer support being unresponsive or ineffective for some users.
Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
Problems with subscription management and cancellations, leading to unexpected charges.
Complications related to tracking numbers, especially with changes or multiple carriers.
Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

Ask and Embla

Dec 02, 2024 on Shopify

A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!

Raspberry Stores

Nov 08, 2024 on Shopify

A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.

LaboraStore

Oct 30, 2024 on Shopify

StopTwoVibe

Oct 17, 2024 on Shopify

so far so good. Hopefully we can sync all my tracking numbers to tik tok

Torreus

Oct 10, 2024 on Shopify

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

CORE

Oct 03, 2024 on Shopify

In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this. In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.

Lumi

Sep 15, 2024 on Shopify

Logex

Sep 01, 2024 on Shopify

Girl Boss Expressions

Aug 24, 2024 on Shopify

So far it I like it. I am just doing the free trial. I love how everything is in one place. Wish there was more bundles for all the services to keep cost down, especially for small or new businesses. But great app overall and great support.

Naturalis

Aug 19, 2024 on Shopify

The tracking dashboard is intuitive and user-friendly, which has made tracking orders so much less overwhelming. The ability to monitor those pesky longer delivery window items that my customers ask for on their website reduces the time and mistakes in emails. The app really delivers pronounced value to any busy shop owner. Thanks AfterShip!

lxury iphone cases

Jul 28, 2024 on Shopify

AfterShip has a support team that delivers on consistent top-rated customer service. They're polite, quick to respond, and quick to ensure a solution to any inconvenience. Overall, an app I’m thankful for.

AV Lockup

Jun 28, 2024 on Shopify

The Cadence Company

Jun 22, 2024 on Shopify

Nice tool I've used for years.

Flowers For Fundraising

Jun 20, 2024 on Shopify

Quick service!

Rexxazkart

Jun 19, 2024 on Shopify

Chess House

Jun 16, 2024 on Shopify

Great App, does everything we need it to do though it is a little pricey. Quick response with customer service though.

NAITShop

Jun 09, 2024 on Shopify

useful app, like it

Life Comfort Shop

Jun 02, 2024 on Shopify

Useful app

KitchenDispenserStore

Apr 23, 2024 on Shopify

InLuck.us by In Luck

Apr 16, 2024 on Shopify