AfterSell App Review: Features, Pros & Cons for Shopify

Name: Aftersell Post Purchase Upsell
Brand: Shopify
SKU: shopify-aftersell-app-by-shopify
Rating: 4.8 (726 reviews)

Customer reviews: Aftersell Post Purchase Upsell

Develop by Shopify

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (726)

Overall rating

4.8

5

477
4

14
3

2
2

8
1

22

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Darker Apparel

Apr 26, 2025 on Shopify

Was super helpful setting up my funnels for me and giving me great recommendations. Excellent support and a super easy-to-use app. Would reccomend

Mi Eyes

Apr 26, 2025 on Shopify

Amazing app and amazing support

HeadlampPro™

Apr 26, 2025 on Shopify

Brandon did help me really good. Top notch support, highly recommended.

Wargame Portal

Apr 25, 2025 on Shopify

Great app with great support! Recommend this to all other ShopifyPlus stores and others!

Dash Forward

Apr 25, 2025 on Shopify

Easy to set up! Lillian was a great help and did everything for me!

Edo Sommer

Apr 25, 2025 on Shopify

Great app! Lot of extra revenue! Lot of extra help in the chat as well

Prowallet

Apr 23, 2025 on Shopify

John helped me very good.

In Season Jewelry

Apr 23, 2025 on Shopify

Jacinda was incredibly helpful and took the time to review the app with us in detail. She was knowledgeable, patient, and ensured that all our questions were answered. Her insights made a big difference, and we truly appreciate her support. Highly recommend working with her!

Navigate Craft

Apr 22, 2025 on Shopify

Support is amazing! Highly recommend, they are available to help you out.

Presa Pan

Apr 22, 2025 on Shopify

Awesome expereince with Jacinda - quick easy and very professional level support. Highly detailed and great advice.

Lush Essence

Apr 21, 2025 on Shopify

Laura was amazing, amazing support skills. 100 percent would recommend!

Roameo

Apr 21, 2025 on Shopify

Bianco Sue

Apr 21, 2025 on Shopify

NineTwoFive

Apr 21, 2025 on Shopify

Easy to setup flows based on automation. And really quick support within 3 seconds I received a reply.

Guajira Kings

Apr 19, 2025 on Shopify

Absolutelly recommend. And their customer service is just incredible. Something like Disney!

TheLittleMilkBar

Apr 17, 2025 on Shopify

Love the function of this app & the customer service has been great! This helps to increase conversions and AOV. Hailey was super helpful and sent me a video to refer back to with her suggestions to increase AOVs and conversions.

Joanne’s Journals

Apr 16, 2025 on Shopify

Just set the app up and all i can say is first impressions everything looks and sounds great hopefully this will excel the business .

Olive My Pickle

Apr 16, 2025 on Shopify

Great post purchase option. Very flexible, strong reporting and analytics. Great support staff!

Father and Daughter Jewelry

Apr 15, 2025 on Shopify

Jacinda was very helpful in setting up the app — thank you!

Stonehenge Health

Apr 15, 2025 on Shopify

Loving the app and support has been great. The post-purchase upsell builder is very nice.