AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

383
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15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Dalebury

Jan 22, 2025 on Shopify

Lillian at Aftersell was incredibly helpful in resolving our challenges with Shopify's restrictions. She patiently explained the limitations and provided a workable solution, complete with detailed videos and documentation. I appreciate her proactive support, clarity, and willingness to go the extra mile to ensure we found a way to make it work. Highly recommend her for exceptional customer service! Thank you, Lillian!

ShopThermalOptics

Jan 20, 2025 on Shopify

Knowledgeable and very helpful. Appreciate you!

CARDER

Jan 20, 2025 on Shopify

Great app and the support is amazing! Thanks Lillian :)

CUTEHOME

Jan 20, 2025 on Shopify

Great support!

Patriot Shave

Jan 18, 2025 on Shopify

Dom was very cheerful, quick to help, and helpful with initial setup. thanks! So far so good with Upsell

Pusser's Rum

Jan 15, 2025 on Shopify

The AfterSell app has been great for us! It’s boosted sales and worked exactly as we hoped. It’s easy to use, simple to customize, and the support team is responsive and helpful.

Point Reyes Farmstead Cheese Company

Jan 13, 2025 on Shopify

Jacinda was amazingly helpful through the process of setting up our app. She was thorough, swift and patient!

CactusWarehouse

Jan 13, 2025 on Shopify

Great app, Great customer service

Tazaland

Jan 07, 2025 on Shopify

Super good customer service. They helped me to create my upsell and did everything for me.

Reindeer Farms

Jan 06, 2025 on Shopify

Hailey helped me setup a funnel which i hope will perform better than mine. She's been really cooperative

WOMMO

Jan 05, 2025 on Shopify

Great customer service, Helped me set up a basic funnel in minutes. Time to find out what other things i can do with it to increase my AOV.

The Wellness Company

Jan 05, 2025 on Shopify

Excellent customer support! Their help desk responded really fast and explained thoroughly how things work and showed in-depth knowledge on how to resolve my issue!

KALI SHOES®

Jan 03, 2025 on Shopify

Nora

Jan 02, 2025 on Shopify

Great support by John

TheKiddoSpace US | Name Stamps for Clothes, Organizers & Toys

Dec 31, 2024 on Shopify

Great customer service.

D'Asher Home Decor

Dec 29, 2024 on Shopify

I had a fantastic experience working with John to implement the AfterSell Post Purchase Upsell app on my store. John was incredibly knowledgeable about the app and took the time to walk me through every feature, ensuring I understood how to maximize its potential for my store. His patience and professionalism stood out as he tailored his advice to my specific business needs. John even provided much needed tips. Thanks to his assistance, I feel confident about using the app to improve my store’s performance. If you’re considering using AfterSell, their support team is reason enough to give it a try. Exceptional service and a genuinely helpful representative—I couldn’t ask for more!"

Mustard London

Dec 27, 2024 on Shopify

Patti was awesome! Very patient and helpful. I'm looking forward to seeing how Aftersell will increase my AOV!

REVENGEX

Dec 27, 2024 on Shopify

Really good app and very good support team. Thanks

EIROY

Dec 22, 2024 on Shopify

Amazing App! And SUPER Special Thanks to Patti who was extremely supportive and assisted in setting up my funnels so smoothly and strategically.

Mae London

Dec 21, 2024 on Shopify

Very good help and service!