Reviews: AfterSell Post Purchase Upsell

Customer reviews: AfterSell Post Purchase Upsell

Reviews (990)

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What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Breath Sleep Tape

Sep 16, 2024 on Shopify

Mark helped me get set up, and was excellent! I would highly recommend this app, customer service was superb!

StayEveReady

Sep 15, 2024 on Shopify

Patti was a ton of help and the app is super smooth and helpful!

L’AnimalCheri

Sep 15, 2024 on Shopify

John was really helpfull! He had a fast reply and solved all my problems with ease. Recommended!

Blauza

Sep 14, 2024 on Shopify

perfect customer support, guys are amaizing ans so is the app!

Glamblow

Sep 14, 2024 on Shopify

Michelle was very fast and helpful. Support is great!

HYDROPEAK

Sep 13, 2024 on Shopify

Elliosa

Sep 13, 2024 on Shopify

excellent service

RelatableMarket

Sep 12, 2024 on Shopify

Love the conversion value from have a strealined, branded cart!

Nextool

Sep 12, 2024 on Shopify

amazing simple and understanding and customer support perfect and fast

Lash Glow

Sep 11, 2024 on Shopify

Michelle from CS helped us out really well when we had questions around the implementation of the upsell on our Thank You page.

American Hospital Supply

Sep 11, 2024 on Shopify

Great app that is easy to install. The onboarding and support is extremely helpful. One of the best no-brainer apps we've installed yet. Shoutout to Landon for going above and beyond.

FragrantBodyOilz

Sep 10, 2024 on Shopify

Was informative, had an actual personality, real service. 5 star exchange

Toravo

Sep 09, 2024 on Shopify

It is a flawless experience

Grow Young Shop

Sep 09, 2024 on Shopify

Love the robust-ness of this AfterSell app. Much better than the other post purchase upsell apps we've used in the past.

DreamFit®

Sep 08, 2024 on Shopify

Mark was awesome! We just started using this app and I was a bit concerned. Both he and another woman were so helpful and sent videos and screenshots. These two certainly gave me some comfort knowing I will receive quality help.

Lepilon

Sep 08, 2024 on Shopify

Very good support on the live chat. Lillian was really involved in order to solve my problem and answer all my questions.

Runmade

Sep 08, 2024 on Shopify

I had a great experience working with Jacinda from Aftersell. She was professional, helpful, and really knew her stuff. Jacinda took the time to answer all of my questions and made sure I understood how the platform could benefit my business. What I appreciated most was how responsive and approachable she was—she always got back to me quickly and made the whole process easy. Overall, she provided excellent support and made everything run smoothly.

shirtlacher

Sep 05, 2024 on Shopify

Great Service

Easy Piecy Quilts

Sep 02, 2024 on Shopify

Awesome app - super customizable! Pays for itself!

Carbon Case Dealer

Sep 01, 2024 on Shopify

We found the perfect match with this app—it has all the functionality we need! The support has been outstanding as well, with a special thanks to Jacinda for being exceptionally helpful and friendly!