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Customer reviews: AfterSell Post Purchase Upsell

Reviews (990)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Your Print Mate

Oct 01, 2024  on Shopify

WhiteOut

Sep 30, 2024  on Shopify

John was great. Helped me within minutes and got me sorted :)

TPCSUPPLYCO

Sep 29, 2024  on Shopify

I recently started using AfterSell Post Purchase Upsell for my e-commerce store, and I couldn't be happier with the results! The integration process was seamless; it connected effortlessly with my existing platform, allowing me to get started quickly. The customizable upsell offers are a game-changer. I was able to create tailored suggestions that perfectly complemented my customers' initial purchases. This personalization not only enhanced the shopping experience but also significantly boosted my average order value. I’ve noticed a marked increase in sales, and my customers appreciate the recommendations. The user interface is intuitive, making it easy to track performance metrics and run A/B tests on different offers. I love being able to see what resonates best with my audience and adjusting my strategy accordingly. Plus, the automated follow-up emails have been a great addition, reminding customers of the upsell offers they might have missed. Support from the AfterSell team has also been impressive. They’re responsive and offer plenty of resources to help optimize my campaigns. Overall, AfterSell has transformed my post-purchase process and has been instrumental in growing my revenue. I highly recommend it to any e-commerce business looking to maximize their sales potential!

Sea Sun Australia

Sep 28, 2024  on Shopify

I had a fantastic experience with customer service from John! He was incredibly polite, responsive, and truly understood my enquiry. I was recommended the AfterSell Post Purchase Upsell app by other e-commerce business owners, and I found the installation process to be seamless. I’m excited to start using it and look forward to seeing positive results. Highly recommend!

VibeSoothe

Sep 28, 2024  on Shopify

The Little Sprouts Co.

Sep 28, 2024  on Shopify

Great app, with a long enough free-trial for you to test it for your online shop. Above all, great customer support, especially if you're not really a Shopify expert; they helped with my rather "basic" questions in real-time support. All in all, easy to setup app, works like it should; very happy!

NeoCup

Sep 27, 2024  on Shopify

Customer support is very good, very nice people and helps instantly

SunshineMaternity

Sep 26, 2024  on Shopify

Excellent and fast!

SkyCellar

Sep 25, 2024  on Shopify

Michelle was great and helped me with all my problems. This app is awesome for increasing AOV!

Awakenia

Sep 25, 2024  on Shopify

Nice support!

Sochic Melbourne

Sep 24, 2024  on Shopify

Great support thanks John for helping me out App easy to set up angle good revenues from it

StyledChic

Sep 24, 2024  on Shopify

The app works well, provide a good offer and you will generate sales

Beauty Boost Fun

Sep 23, 2024  on Shopify

Thank you John for all your help!

Gumvita

Sep 23, 2024  on Shopify

Best Afersell App and they offer great and fast Support.

Artiphon

Sep 22, 2024  on Shopify

Been using this app for over a year. We definitely love it!

Nuvory

Sep 19, 2024  on Shopify

Quick setup of the app and you can fully customize it

Her Must Haves

Sep 18, 2024  on Shopify

Nice customer support, just about to test the app features

OLVYN

Sep 18, 2024  on Shopify

Boreome

Sep 17, 2024  on Shopify

Great customer service! Very responsive. Michelle is always super helpful and understands my complicated questions.

MICHAELNEY

Sep 17, 2024  on Shopify

Muy útil. Atención al cliente muy fácil

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