AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

383
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Guajira Kings

Apr 19, 2025 on Shopify

Absolutelly recommend. And their customer service is just incredible. Something like Disney!

TheLittleMilkBar

Apr 17, 2025 on Shopify

Love the function of this app & the customer service has been great! This helps to increase conversions and AOV. Hailey was super helpful and sent me a video to refer back to with her suggestions to increase AOVs and conversions.

Joanne’s Journals

Apr 16, 2025 on Shopify

Just set the app up and all i can say is first impressions everything looks and sounds great hopefully this will excel the business .

Olive My Pickle

Apr 16, 2025 on Shopify

Great post purchase option. Very flexible, strong reporting and analytics. Great support staff!

Father and Daughter Jewelry

Apr 15, 2025 on Shopify

Jacinda was very helpful in setting up the app — thank you!

Stonehenge Health

Apr 15, 2025 on Shopify

Loving the app and support has been great. The post-purchase upsell builder is very nice.

GroundingWell

Apr 14, 2025 on Shopify

Kiinde

Apr 14, 2025 on Shopify

Argeve

Apr 13, 2025 on Shopify

Very kind, professional and friendly, we worked togheter for 3 hours at least I never used the app before and she helped my so much on setting everything up. Thank you Patti.

Trentik

Apr 12, 2025 on Shopify

I would recommend this app to any Shopify store owner. The customer service representative, Laura answered all of my questions and made the process super easy! Definitely give aftersell a try!

Highland

Apr 11, 2025 on Shopify

Lots of customizable options. Great support team.

DR-HO'S

Apr 11, 2025 on Shopify

Been using the post-purchase funnels for a month or so. It was easy to set up. Relatively good customization options. Support was reasonably quick. Already seeing positive results.

Collider

Apr 10, 2025 on Shopify

Great so far.

Feline Skinscience

Apr 10, 2025 on Shopify

perfect app thanks for support !

Etap

Apr 09, 2025 on Shopify

AfterSell is an amazing app to use. Super user friendly, and especially their support makes it great, so whenever you have a problem they are there to help!

Maltashopper.com

Apr 08, 2025 on Shopify

It's a great app, and lovely support from Jacinda!

Laluna Amsterdam

Apr 08, 2025 on Shopify

Goede services, meteen geholpen met mijn probleem!

Novara-Mode

Apr 08, 2025 on Shopify

Great expierince and the app does really work! the service is also great :)

Ortho Shoes

Apr 07, 2025 on Shopify

Quick and efficient!

Wondeed

Apr 07, 2025 on Shopify

Great support staff! Jacinda made me a tailored video to fix my issue, recommended!