AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (663)

Overall rating

4.8

5

383
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

beLIVELY

May 19, 2025 on Shopify

Best app to use to for upsell and after sell! Brandon is amazing and helped me with everything. Thanks again!

Oreylo

May 18, 2025 on Shopify

Aftersell is a fantastic app. It's easy to set up and user-friendly We've seen a noticeable boost in our RPV. Great support team as well, recommend for any store looking to increase post purchase revenue.

by Benson - Swedish Design

May 15, 2025 on Shopify

Super helpful and fast support! Very happy with this app! ✨

Valeno-Madrid

May 15, 2025 on Shopify

good app

Blessed Is She

May 14, 2025 on Shopify

The support was awesome and that means a lot when you're trying to troubleshoot something so essential to your storefront.

Canelli

May 13, 2025 on Shopify

The installation support is 10/10. Highly recommend!

KODGEM

May 11, 2025 on Shopify

Aftersell is a great product and John give us a quick and accurate onboarding. I think this is a must use product for all stores.

DIYative™

May 10, 2025 on Shopify

customer service is very helpful and i've been using the app for years, it's been great!

Pistols 'n Petticoats

May 08, 2025 on Shopify

Fantastic customer service so far, Hailey helped me create a sales funnel for my boutique. This was a massive relief that as a one woman show, I didn't have to figure out one more thing right now. Thank you so much for the help. I'm looking forward to increased order values!

Dynasty Ecom

May 08, 2025 on Shopify

Works very well, double my revenue without increase ad budget

Rose Lane

May 06, 2025 on Shopify

Vasafiskerian

May 05, 2025 on Shopify

Great support

Celeste Jeans

May 05, 2025 on Shopify

Amazing support, no wait time, fixed immediate, and there to support! This app is crazy good.

ANUVA

May 05, 2025 on Shopify

Great templates to use, easy to navigate and very responsive customer service. Just started out using the app but it's doing a great job so far!

Soleya Scrubs

May 05, 2025 on Shopify

So far so good. Great support.

Sofia København

May 04, 2025 on Shopify

Michelle did a good job! I had a qeustion but i got the answer within a few minutes!

BA The Label

May 02, 2025 on Shopify

Great customer service! Really helpful

Jersey Legacy

May 02, 2025 on Shopify

I had an outstanding experience working with Laura! She helped me with everything I needed on AfterSell—answered all my questions, set up my funnels, and even recorded the entire process so I can reference it in the future. What really separates AfterSell from platforms like Rebuy is the personal, step-by-step support. Other companies expect you to figure things out yourself, but Laura actually walks you through everything and does it with you. That kind of service is rare. Highly recommend

Turn Offroad

May 01, 2025 on Shopify

Great support! Got back to me right away, and the app is very easy to use especially compared to other Shopify apps. Got up and running very quickly.

Shock Surplus

Apr 30, 2025 on Shopify

our 8-figure store has checkout upsells and post-sale upsells live and running within 10 business hours. Support has been stellar!