AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (726)

Overall rating

4.8

5

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22

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Matter of Monday

Mar 12, 2025 on Shopify

Thanks for the amazing and quick response and support from Aftersell team. Big thanks to John, Hailey and Godwin. Thank you!

MotoAmerica

Mar 05, 2025 on Shopify

I’ve had an amazing experience with AfterSell Post Purchase Upsell! The app itself is fantastic, but what truly stood out was the incredible support from the team—especially Jacinda. She went above and beyond to ensure everything was set up smoothly and answered all my questions with patience and expertise. Dom was also great, providing helpful insights along the way. It’s rare to find such dedicated and attentive support, and Jacinda’s willingness to assist made all the difference. If you’re looking for a powerful upsell solution with outstanding customer service, I highly recommend AfterSell!

Simply Seattle

Mar 04, 2025 on Shopify

We received valuable assistance from Jacinda, who was extremely thorough and offered excellent support throughout.

Andy Thomas Artworks

Mar 04, 2025 on Shopify

Great so far, really helpful staff, customer service and walkthrough videos are great

Mila Collective

Mar 04, 2025 on Shopify

Had a few small issues but chat support was able to resolve everything for us!

The Powder Shampoo

Feb 26, 2025 on Shopify

Very quick to response with our query with recorded and detailed explanation. Recommended!

Purestep

Feb 25, 2025 on Shopify

This app is very well built and always runs smoothly. We never had any issue with it.

TennisGear

Feb 20, 2025 on Shopify

The OCD Plug

Feb 20, 2025 on Shopify

Currently on the trial app but seems to be doing great so far and has lead to a few sales within 24hrs. I also reached out to support and they answered the few questions i had. I am excited to see our AOV in the next few months

Sense-ational You

Feb 18, 2025 on Shopify

Great customer service! Jacinda was very quick to respond with a video of the exact steps I needed. Excited to see the results of my funnels!

Evermill

Feb 18, 2025 on Shopify

Great service and great support!

Persia's Pantry

Feb 17, 2025 on Shopify

Michelle was great, quickly effectively answered my questions and fixed the issue I was having with my aftersell widgets.

Folqs

Feb 17, 2025 on Shopify

had a great experience with Lillian from support. She helped me to set up correct upsell flow and made sure I understood every detail. It was quick too!

Planet of the Vapes

Feb 17, 2025 on Shopify

It was a great experience to use this app.

NAOA Design

Feb 13, 2025 on Shopify

Lillian was very helpful and quick to respond to my need. I would definitely recommend this app and the team behind it!

laura-bicester.co.uk

Feb 13, 2025 on Shopify

Michelle helped me quick and perfect

LuvForward

Feb 11, 2025 on Shopify

Patti was very helpful and really listened to my needs! Great customer service. Very timely.

Aura Rotterdam™

Feb 11, 2025 on Shopify

Very helpful! Thanks to Lilian

Gleamco

Feb 06, 2025 on Shopify

The support is really helpful and friendly. I can only recommend the app!

Jamo VFX

Feb 06, 2025 on Shopify

This app is genuinely easy to use, I've used 10+ different shopify plug-ins for various reasons and they're always difficult to use with limited features, but the layout is actually useful and not annoying. Also great customer service.