AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

384
4

10
3

1
2

7
1

15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

KalmGainz

Nov 08, 2024 on Shopify

Patti was amazing! I recommend you guys use them ASAP!

Memorial Gifts 4u

Nov 06, 2024 on Shopify

This apps is totally a game changer, would love to recommend to all store owner out there!

Polumi

Nov 06, 2024 on Shopify

Fast and good service

Kireina Australia

Nov 06, 2024 on Shopify

Have only just installed Aftersell...so far so good. Support from Patti was amazing; very patient and easy to follow directions. Looking forward to seeing how it performs.

Sophisticated Studio

Nov 05, 2024 on Shopify

Celoria

Nov 03, 2024 on Shopify

Perfect app and perfect service! I spoke with John as I had some questions about the service and he exceeded my expectations!

Riveau

Nov 03, 2024 on Shopify

Friendly customer service, great!

HipNestiFy

Nov 03, 2024 on Shopify

I got help en tips from patti♥️ thanks!

Unequiq

Nov 02, 2024 on Shopify

Very helpful and got toe job done fast she was amazing!

TANKD

Nov 02, 2024 on Shopify

Good app, increased my aov

Maliene.

Oct 31, 2024 on Shopify

snelle reactie

Posture Hug

Oct 31, 2024 on Shopify

Its helpful and a good app for the store

KL Streetwear

Oct 31, 2024 on Shopify

Jacinda was excellent, helped me solve all my problems.

Legion Apparel

Oct 31, 2024 on Shopify

Mineral Tiles

Oct 30, 2024 on Shopify

An application that adds value and delivers excellent results: a great user experience and customer support! Absolutely worth it!

HaloSphere

Oct 30, 2024 on Shopify

Perfect post-purchase upsell app, very easy to set up and integrate and customer support is awesome!

Amazingly Tan

Oct 28, 2024 on Shopify

AfterSell customer support agent Patti was phenomenal in helping us set up, make suggestions, and adjust our setup. We were so impressed with the app and customer support that we added it to our 2nd Shopify store. Very very happy.

Touched Jewelry

Oct 27, 2024 on Shopify

I got help immediately and the app looks great!

The Clear Cut

Oct 27, 2024 on Shopify

Spherishine

Oct 26, 2024 on Shopify

Very fast, very good, and high-quality support. After months of trying to connect other apps, such as Upcart, Vitals, and Reconvert, this is the best app ever with the best support. Assistant John answered me in 30 seconds, answered all my questions, and set up post-purchase features as I wanted while we were talking. Highly recommend!!!