Reviews: AfterSell Post Purchase Upsell

Customer reviews: AfterSell Post Purchase Upsell

Reviews (990)

Overall rating

4.8

5

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What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

The Gadget Shop

Jul 07, 2024 on Shopify

Quick and easy support

Novara

Jul 07, 2024 on Shopify

John was very helpful, app seems good and well made. Thanks

ActionTitan13

Jul 06, 2024 on Shopify

The customers support team: John is very helpful

Martina Paoletti

Jun 24, 2024 on Shopify

Patti spent LITERALLY 1 hours for help me. Thank you so much!

Good Protein

Jun 24, 2024 on Shopify

Amazing support from the team!

Olesen Butik

Jun 19, 2024 on Shopify

It's working perfect for me!

Integrity RV Parts

Jun 18, 2024 on Shopify

AfterSell has been a great addition to our checkout process thus far! I'm very happy with the high level of customer support provided. Lillian has answered every question I have had promptly and with an in-depth solution!

Nicest Gift

Jun 17, 2024 on Shopify

I want to Thank Patti soooo much for helping me out and answering my questions by giving me solutions to my issues. She was super patient with me and had a solution or answer to all of my questions. It is Great when you are able to get support with the app quickly and efficiently! Thanks Patti!

OutletLamper.dk

Jun 17, 2024 on Shopify

Alamki

Jun 13, 2024 on Shopify

SnapAria

Jun 12, 2024 on Shopify

The best upsell app, i've been using it for more than 1 year in all of my stores

Signoly

Jun 12, 2024 on Shopify

Great app, great customer service!

Avery Alley

May 31, 2024 on Shopify

Patti was amazing so kind and nice

Yokais

Apr 30, 2024 on Shopify

so far so good!

SolarEnergyLightingFR

Apr 30, 2024 on Shopify

Helpful support.

KAYVO

Apr 22, 2024 on Shopify

excellent app with also amazing customer service, i also use their upcart app and i've never had a problem. Truly recommend both!

MODA MILANO

Apr 21, 2024 on Shopify

Great app, making some extra money on 10-20% of orders. Customer services was rapid as well.

KetoneAid

Apr 12, 2024 on Shopify

Great customer service

miluna

Apr 11, 2024 on Shopify

Since I was really positively surprised by the customer service, I converted my one star rating into a five star rating. The customer service is really extremely helpful, nice and courteous, which I really appreciate. I can really only recommend the app

DEV TWC

Apr 10, 2024 on Shopify

great experience w Lillian at customer service answered all my questions.