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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,746)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Casaveve

Jul 07, 2024  on Shopify

Quick & easy support provided by Selina.

Noirblanc

Jul 07, 2024  on Shopify

Great app so far. Very quick customer support. 10/10

Lucy su

Jul 06, 2024  on Shopify

American Dream Nut Butter

Jul 06, 2024  on Shopify

Thank you, Gwen, for your quick response on a holiday weekend evening! You are a rockstar!

Gadget Stop

Jul 06, 2024  on Shopify

Eventsleadspro

Jul 06, 2024  on Shopify

Useful software in affiliate marketing, great customer service from Selina!

Shady Shafts, LLC

Jul 05, 2024  on Shopify

Grease Pete's

Jul 04, 2024  on Shopify

Verified Shungite

Jul 04, 2024  on Shopify

The online onboarding representative, Gwen, was very helpful and made the difference. The number of options is overwhelming, and the app seems to be very limited unless you do upgrades, but honestly, for a starter like me, the single affiliate "test" option was everything I need to start. If I were to suggest anything, I would say to the developers to calm down on the locked out upgrade option visibility, it is very intimidating - with paid levels of up to $800 a year, it leads you to think that the app is not useful until you hit a pro level. The developers should allow you to "warm up" to the app and not scare people off. I almost went shopping for a different app.

Mommies Depot | Make Motherhood Easier

Jul 03, 2024  on Shopify

Gwen from the Uppromote team provided an excellent customer support. The response was very quick and detailed.

Hxrxsy

Jul 03, 2024  on Shopify

Perfect customer service. Selina was excellent!

Taiku

Jul 01, 2024  on Shopify

Nothing but great things to say! Tommy is always there to provide great support and helps with customizing our affiliate pages to make sure they perfectly match our brand and look just the way we have imagined!

Naos Kingdom

Jul 01, 2024  on Shopify

Great app, tons of features and complete control over nearly everything. They've also got great customer support, Barney helped me get everything up and running in just a few minutes.

Manjeri Skincare

Jun 30, 2024  on Shopify

Barney was awesome and helped to address limitations which have made administering our affiliate program a chore. I feel relieved that he helped to identify solutions to automate more features to provide a seamless experience with our affiliates.

HERLASHEXPERIENCE

Jun 30, 2024  on Shopify

so easy to set up & use ! if your having troubles with the app there is someone ALWAYS on standby ready to help in the chat! the best affiliate app i have used thus far! thank you UpPromote!& Gwen for the amazing customer service

Inspiranza Designs

Jun 30, 2024  on Shopify

The app works great. I am thankful to have an app that takes care of the payouts for me. The customer service is great as well.

Titan13Toy

Jun 30, 2024  on Shopify

The support team is the best. Very good App

DNA Hormonal Health

Jun 30, 2024  on Shopify

So far it's pretty straight forward but for all the slightly more complex issues, their support team are very skilled and helpful.

neten store

Jun 30, 2024  on Shopify

Easy to set up, simple visual design, easy for affiliate beginners as well. It's a nice app, highly recommended. Barney from the chat staff member always helps me when I ask them questions, he is always helpful. One day I asked him something, he answered me and finished what I asked within only three minutes. I was so astonished with his quick response. I often tell him on the chat “Thank you, as always.”

Plukkers.com

Jun 30, 2024  on Shopify

Werkt super handig en makkelijk (zelfs de niet betaalde versie). Klantenservice is top!

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