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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,732)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Review Mate

Sep 22, 2025  on Shopify

Soursop Nutrition

Sep 22, 2025  on Shopify

Uppromote is easy to use and quick to respond when you need help. I have worked with Tanie on multiple occasions and she always responds quickly and always provides great instructions as well as ensures I am set up properly.

LA PETITE ETOILE

Sep 22, 2025  on Shopify

An outstanding customer service! The answers are always quick, clear, and precise. Special thanks to Tommy, Evans, and Eva, who were particularly available and efficient: every time, they took the time to listen, explain, and suggest the right solutions. It’s truly a pleasure to deal with such a professional and friendly team. Thank you again, it really inspires confidence for the future!

WeeDo funwear GmbH

Sep 22, 2025  on Shopify

Great support! I was transferred directly from the chat bot to an employee without having to wait long. Tommy from UpPromote Support helped me right away and solved my problem. This makes support fun! Thank you, Tommy, for your quick help!

PW Willow Pty Ltd

Sep 22, 2025  on Shopify

TechXcelence

Sep 21, 2025  on Shopify

Tanie helped me a lot with setting everything right. Really recommended!!

VPO Smarthomes

Sep 20, 2025  on Shopify

Excellent customer support/service all around.

Gift A Playlist

Sep 20, 2025  on Shopify

Customer support is very responsive and helpful. Mina has been very effective with answering all of my questions.

Urban Skinn

Sep 20, 2025  on Shopify

Tanie, this is for you. I really appreciate the way you helped me when I was really overwhelmed and stuck in between. People like Tanie are super-amazing supporters !!

ONYX Motors

Sep 19, 2025  on Shopify

I had an issue figuring out how to add an old order to a new affiliate, and Tanie from UpPromote went above and beyond to help me. She was patient, clear, and walked me through the process until everything was working smoothly. I really appreciated her professionalism and quick support — it made what felt like a complicated problem super easy to solve. Thank you, Tanie!

eRodičovství

Sep 19, 2025  on Shopify

Thank you Nik and Mina for the best support ever!!!!!

Soul Of Season

Sep 18, 2025  on Shopify

Proactive customer service. Clara advised the useful tip for new user even though I did not ask.

Miracle Health & Beauty

Sep 18, 2025  on Shopify

Clara was very helpful! Instant answer, this is most important. With screen shots.

PERSONAL CODE

Sep 18, 2025  on Shopify

Christina Stephens

Sep 18, 2025  on Shopify

OctoShop

Sep 18, 2025  on Shopify

Great customer support. Mina and Tanie really did help a lot quickly.

TallowHead

Sep 18, 2025  on Shopify

Mina is fantastic. The customer service is top-notch, and I greatly appreciate the timeliness of responses to help me become more comfortable in using this app.

SP BOUTIQUE

Sep 18, 2025  on Shopify

Tommy from support deserves more than just 5 stars! He is extremely knowledgeable, patient, and eager to assist with any questions or concerns. His professionalism and dedication truly stand out and made my experience smooth and stress-free. Thank you, Tommy, for going above and beyond!

iGlobeSIM

Sep 17, 2025  on Shopify

thank you Tania for your useful and kind assistance

Blue Spade Forge

Sep 17, 2025  on Shopify

it is amazing!! Great customer support! super easy to use

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