Shopify Affiliate by Secomapp App Review: Pros & Cons

Customer reviews: UpPromote Affiliate Marketing

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (3,042)

Overall rating

4.9

5

1,866
4

36
3

6
2

5
1

28

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
Ease of setup and integration, especially with Shopify.
User-friendly interface and intuitive design.
Comprehensive features for managing affiliate sales, payments, and performance.
Responsive and knowledgeable support team available via chat.
Highly recommended for its reliability and positive user experience.

Common Concerns

Technical difficulties during setup for some users.
Issues with PayPal integration, requiring manual payment handling in some cases.
Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

WangSpec

Jan 05, 2026 on Shopify

Great App, everything is intuitive, instructions are good. Lina was very helpful with Support also!

ready steady baby

Jan 04, 2026 on Shopify

Super easy to navigate and when I needed help with something Tanie responded to my message within 2 minutes. She was very helpful and lovely to deal with

Mojawa

Jan 04, 2026 on Shopify

Motion Golf Co.

Jan 03, 2026 on Shopify

Mina is great!

Mahj Pit

Jan 03, 2026 on Shopify

Mina was great --- very helpful!

MellowSquish

Jan 03, 2026 on Shopify

Very supportive and always open to recommendations. Communication was smooth, and they genuinely listen and care about providing the best experience. Highly recommend!

LaBuenaVIDA

Jan 02, 2026 on Shopify

Tanie provided outstanding support and made the entire UpPromote affiliate setup process smooth and easy. She was patient, knowledgeable, and very clear with her instructions — especially when helping me locate brand settings and update my logo correctly. What I appreciated most was how responsive and genuinely helpful she was. She didn’t rush me and made sure everything was working the way it should. This level of customer service really makes a difference. Highly recommend UpPromote, and especially Tanie, if you want excellent support behind the platform.

ARMBOSS

Jan 02, 2026 on Shopify

Nice App! We are thrilled to start our Affiliate program with UpPromote. Additionally, the support (in our case, Mina) is very good and helps us resolve problems quickly.

Glide Paddleboards

Jan 02, 2026 on Shopify

It is a good app to run your Shopify Affiliate program with. And customer support (Barney) is fantastic to work with.

Sunshine & Rayn

Jan 02, 2026 on Shopify

Support is great, Tanie answered a lot of questions or referred to the dev team if she was unable to answer for me.

Sealuxe

Jan 01, 2026 on Shopify

Tanie was great at helping to get it all set up properly.

gosuacademy

Jan 01, 2026 on Shopify

Good and fast support, solid problem solving.

Mikokos

Dec 31, 2025 on Shopify

T5 evolution next

Dec 31, 2025 on Shopify

Wonderful support, Lina was super helpful and quick!

The Sewing House, Inc

Dec 30, 2025 on Shopify

The Customer Service and Chat option is Fantastic. I installed this all by myself and it has definitely paid off! You can do it!

VeSync Japan

Dec 29, 2025 on Shopify

support is so good

The CLO Beauty Bar

Dec 28, 2025 on Shopify

We’ve had a great experience using UpPromote for our affiliate program. The platform is user-friendly, quick to set up, and makes it easy to manage affiliates and track performance in one place. The features are practical and well thought out, especially for growing brands. Support has been prompt and supportive, even on a Sunday, which makes the experience even better. Definitely a tool we’re happy to continue using. :)

Companion Club

Dec 27, 2025 on Shopify

Tommy was amazing! 10/10 service and extremely quick response times. Went above and beyond to help me set up the Affiliate Sign Up form and connecting me with the dev team to help out.

Snatch Daddy

Dec 25, 2025 on Shopify

I worked with Tanie she is so fast and she has great customer service and they are open on Christmas.

HerboNutri

Dec 25, 2025 on Shopify

Mina Was nice and helpful Thanks for your support