Shopify Affiliate by Secomapp App Review: Pros & Cons

Customer reviews: UpPromote Affiliate Marketing

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (4,340)

Overall rating

4.9

5

979
4

20
3

4
2

1
1

12

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
Ease of setup and integration, especially with Shopify.
User-friendly interface and intuitive design.
Comprehensive features for managing affiliate sales, payments, and performance.
Responsive and knowledgeable support team available via chat.
Highly recommended for its reliability and positive user experience.

Common Concerns

Technical difficulties during setup for some users.
Issues with PayPal integration, requiring manual payment handling in some cases.
Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Seifenfreund

Aug 03, 2024 on Shopify

Great support!

Clickin' It Online Ltd

Aug 03, 2024 on Shopify

Great app, been using it for a year now for affiliates and have just set up refer friends too. had a quick question once I had set it up ( on a Sunday afternooon ) and the Selina in customer service answered it very quickly for me. Highly recommend !!

Fastrlash

Aug 03, 2024 on Shopify

Good Customer Service. (Selina) App is really easy to set up.

David Christopher's

Aug 02, 2024 on Shopify

We are new to UpPromote, but the support has been amazing every time we have had a question or needed help. Someone quickly responds and handles our question or issue. Thank you!

carlega

Aug 02, 2024 on Shopify

It has all the features and is cheaper, plus it comes with a huge variety of options that other apps don't have. The support is incredible and fast and is always online. Thankyou Selina and UpPromote

Jexiva

Aug 01, 2024 on Shopify

Prime picks

Aug 01, 2024 on Shopify

UpPromote has been an outstanding app for our affiliate marketing needs. The interface is intuitive and efficient. A special shoutout to Nick from the support team for his exceptional assistance and dedication—his help has been invaluable. Highly recommend!

Shires

Jul 31, 2024 on Shopify

Barney @ Customer Service-5 Stars

Simply Posh Cosmetics, LLC

Jul 30, 2024 on Shopify

Love this app! Great customer service each time I reach out for help. Will continue to use for my small business.

Tanboer

Jul 30, 2024 on Shopify

Accurascale

Jul 29, 2024 on Shopify

Great aftercare support, Tommy and co helped sort a slight issue and got things running again! Great support is what counts. :)

Natasha Denona IL

Jul 29, 2024 on Shopify

Great app, with great service.

Zenmen Health

Jul 29, 2024 on Shopify

Superb customer service!

EVORETRO Canada

Jul 29, 2024 on Shopify

Amazing support, easy to navigate,and can monitor each affiliate's progress.

Cosduck

Jul 28, 2024 on Shopify

Was very impressed by the customer service. Tommy gave me lots of help understanding the procedure of creating customized affiliate links. Would definitely recommend to other people!

Etch and Ember

Jul 28, 2024 on Shopify

Excellent customer service that is super quick to respond and resolve any issues!

NutriChews

Jul 28, 2024 on Shopify

Has a lot of great features. Was surprised it even has an MLM (multi-level marketing) feature. Support is also superb!

Equi-Tape®

Jul 28, 2024 on Shopify

I am leaving a review for the customer service side of UpPromote. 10 out of 10! Thank you for having excellent customer service. That means the world to companies that need prompt, respectful, and efficient CS support. Evans was my CS rep.

KEVIN&COCO

Jul 28, 2024 on Shopify

I'm new to this APP and affiliate marketing, but it still has very good support even if I choose a Free plan. Tommy assists me in time and with patience, very nice team and easy to work with!

The Coffeeworks

Jul 28, 2024 on Shopify

Brilliant app, we're using it for affiliate referrals and also customer referrals. The customer referrals isn't 100% there yet, there are a couple of features they really need to add, but even so, it's still ten times better than the customer referrals app we were using previously. The affiliate app is great, very versatile. Probably the best thing about UpPromote though is their support team, literally any time we have a question, they're there on the chat system within a minute or so, they're always really helpful, definitely among the best apps I've ever experienced when it comes to the quality of customer support.