Reviews: UpPromote Affiliate Marketing

Customer reviews: UpPromote Affiliate Marketing

Reviews (4,128)

Overall rating

4.9

5

809
4

14
3

2
2

1
1

12

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
Ease of setup and integration, especially with Shopify.
User-friendly interface and intuitive design.
Comprehensive features for managing affiliate sales, payments, and performance.
Responsive and knowledgeable support team available via chat.
Highly recommended for its reliability and positive user experience.

Common Concerns

Technical difficulties during setup for some users.
Issues with PayPal integration, requiring manual payment handling in some cases.
Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Accurascale

Jul 29, 2024 on Shopify

Great aftercare support, Tommy and co helped sort a slight issue and got things running again! Great support is what counts. :)

Natasha Denona IL

Jul 29, 2024 on Shopify

Great app, with great service.

Zenmen Health

Jul 29, 2024 on Shopify

Superb customer service!

EVORETRO Canada

Jul 29, 2024 on Shopify

Amazing support, easy to navigate,and can monitor each affiliate's progress.

Cosduck

Jul 28, 2024 on Shopify

Was very impressed by the customer service. Tommy gave me lots of help understanding the procedure of creating customized affiliate links. Would definitely recommend to other people!

Etch and Ember

Jul 28, 2024 on Shopify

Excellent customer service that is super quick to respond and resolve any issues!

NutriChews

Jul 28, 2024 on Shopify

Has a lot of great features. Was surprised it even has an MLM (multi-level marketing) feature. Support is also superb!

Equi-Tape®

Jul 28, 2024 on Shopify

I am leaving a review for the customer service side of UpPromote. 10 out of 10! Thank you for having excellent customer service. That means the world to companies that need prompt, respectful, and efficient CS support. Evans was my CS rep.

KEVIN&COCO

Jul 28, 2024 on Shopify

I'm new to this APP and affiliate marketing, but it still has very good support even if I choose a Free plan. Tommy assists me in time and with patience, very nice team and easy to work with!

The Coffeeworks

Jul 28, 2024 on Shopify

Brilliant app, we're using it for affiliate referrals and also customer referrals. The customer referrals isn't 100% there yet, there are a couple of features they really need to add, but even so, it's still ten times better than the customer referrals app we were using previously. The affiliate app is great, very versatile. Probably the best thing about UpPromote though is their support team, literally any time we have a question, they're there on the chat system within a minute or so, they're always really helpful, definitely among the best apps I've ever experienced when it comes to the quality of customer support.

Manuka Natural

Jul 27, 2024 on Shopify

I'm just getting started and Gwen was very helpful today.

PrimeBeing

Jul 27, 2024 on Shopify

So far everything is nice and good, the team is very responsive and happy to help, the platform is quite easy to use and it has some professional tools also along with a profi look!

Ozark Cabin Décor, LLC

Jul 25, 2024 on Shopify

I installed the UpPromote Affiliate Marketing App today and had a couple of questions about setting it up. Nick was on the ball answering questions and helping me to customize the look. I know that if I have questions moving forward, customer service is quick and professional. Thanks Nick!

Donna's Recipe

Jul 25, 2024 on Shopify

Pastelería La Ermita

Jul 25, 2024 on Shopify

late and a weekend.. but Selina was there to clear clouds

DaTeoy

Jul 25, 2024 on Shopify

very helpful!

ECOROE

Jul 23, 2024 on Shopify

Amazing support from staff (like Cassie)!! Highly recommend UpPromote to anyone interested in affiliate marketing!

Hera Cosmetics

Jul 23, 2024 on Shopify

Amazing customer support - had some things to be changed and they did it in minutes. Really nice experience. Thank You Selina, Evans and Barney :)

BananaBelleRose

Jul 22, 2024 on Shopify

Gwen was so patient that I thought she was AI. LOL Thank goodness for human help. Very satisfied.

nextvital

Jul 22, 2024 on Shopify

The app works very well and we can recommend it. Change requests are sometimes implemented for a small surcharge if this is possible. The support team around Barney and Stark etc. is quick and easy to reach, always friendly and solution-oriented. The only drawback is that the store credit is not converted into actual store credit, but into a discount code. If this could be improved, we would be 100% happy.