Shopify Affiliate by Secomapp App Review: Pros & Cons

Customer reviews: UpPromote Affiliate Marketing

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,923)

Overall rating

4.9

5

1,733
4

35
3

6
2

4
1

24

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
Ease of setup and integration, especially with Shopify.
User-friendly interface and intuitive design.
Comprehensive features for managing affiliate sales, payments, and performance.
Responsive and knowledgeable support team available via chat.
Highly recommended for its reliability and positive user experience.

Common Concerns

Technical difficulties during setup for some users.
Issues with PayPal integration, requiring manual payment handling in some cases.
Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

VERSHEY

Jul 17, 2025 on Shopify

This app is soo practical. Everyone should this app

HLTHY

Jul 17, 2025 on Shopify

Great support team.

TONA Activewear

Jul 16, 2025 on Shopify

I had a very nice customer experience with Tanie. I needed some help on some advanced aspects of the app and she patiently walked me through the process. I really like the fact that you can pretty much chat with someone instantly as opposed to other apps where you have to email and wait sometimes days for a response.

KINZT ™

Jul 16, 2025 on Shopify

Mina was incredibly helpful in assisting me with the setup process. Super responsive and patient throughout. The app looks well designed and easy to navigate. So far, everything seems to be working smoothly. I’m hopeful it delivers on all that it promises!

SkinAct

Jul 16, 2025 on Shopify

Mina was super helpful and quick to help figure out my issue! No complaints! W Team

TRAUMLEBEN

Jul 16, 2025 on Shopify

Tanie was great!

Olive Oil Guy

Jul 16, 2025 on Shopify

Tommy's support service is extremely good and he is very patient

Magical Brands

Jul 16, 2025 on Shopify

Gwen from support was amazing!

TypingTrail

Jul 15, 2025 on Shopify

Nothing is better than this app and all these reviews and 4.9 rating is the proof!

Costa Pickleball

Jul 15, 2025 on Shopify

Mina was fantastic in helping me navigate the UpPromote setup. Thank you for the wonderful support.

The Butterfly Swaddle

Jul 15, 2025 on Shopify

Mina provided excellent support when an affiliate made a mistake in form completion.

Restoration and Renovation

Jul 15, 2025 on Shopify

I wanted to remove the UpPromote branding from my affiliate signup form, so I reached out to their support — and honestly, the experience was great. Hannah helped me out right away, was super friendly, and handled everything quickly. She also gave me a tip on how to add extra fields to the form to better qualify affiliates, which was really useful. Everything was smooth, and she even double-checked it after I made the changes. It’s rare to find such helpful and patient support. Thanks, Hannah — really appreciate it!

Gravity Mat

Jul 14, 2025 on Shopify

Fantastic customer support and great UI/UX to customize and navigate

MIKUNA

Jul 12, 2025 on Shopify

Great

savia.at

Jul 12, 2025 on Shopify

Just wow! Quick Response, quick solutions! Can recommend UpPromote to every shop owners, who want to start an Affiliate program. Thank you for your support!

NUE Professional

Jul 12, 2025 on Shopify

Working with UpPromote has been a game changer for managing our affiliate program. The platform is straightforward, flexible, and packed with the features we actually need like lifetime tracking, customized discount codes, and real-time performance dashboards. Tommy has been incredibly responsive and supportive from the start. Every time we had a technical question or needed a feature customized to fit our B2B structure, they delivered quickly and professionally. Much thanks

BJ BEAUTY

Jul 12, 2025 on Shopify

THE BEST

Not Just Salt

Jul 11, 2025 on Shopify

Very friendly customer service and they reply rapidly!

POM DROPS LLC™

Jul 11, 2025 on Shopify

Customer service is excellent! They assisted me in customizing my landing page. They also provided suggestion on the registrations form. It was a very seamless experience.

我的商店

Jul 11, 2025 on Shopify

I had an issue where an affiliate couldn’t bind their payment method in UpPromote, and Tommy was absolutely amazing in resolving it! He was prompt, professional, and patient throughout the process. He quickly identified the problem and guided me step by step until everything was perfectly set up. Thanks to him, the issue was solved smoothly. Really appreciate the excellent support—Tommy deserves a big shoutout!