Shopify Affiliate by Secomapp App Review: Pros & Cons

Customer reviews: UpPromote Affiliate Marketing

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (4,340)

Overall rating

4.9

5

977
4

20
3

4
2

1
1

12

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
Ease of setup and integration, especially with Shopify.
User-friendly interface and intuitive design.
Comprehensive features for managing affiliate sales, payments, and performance.
Responsive and knowledgeable support team available via chat.
Highly recommended for its reliability and positive user experience.

Common Concerns

Technical difficulties during setup for some users.
Issues with PayPal integration, requiring manual payment handling in some cases.
Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Thedevotionbrand

Nov 03, 2024 on Shopify

So far so good, just getting started. I contacted customer service and was connected right away. Lanie helped me better understand what I was having trouble with.

Blue Dragonfly

Nov 03, 2024 on Shopify

Evan was SOO helpful troubleshooting my issue so early in the morning. This is a great product and customer service team!

FortFlick Merch

Nov 01, 2024 on Shopify

This app's good for beginners

Sunshine & Lemonade

Oct 31, 2024 on Shopify

Super fast, friendly support from Gwen. Thanks!

primegarden.de

Oct 31, 2024 on Shopify

I'm pleasantly surprised by the support, which patiently answers my simple questions even during the night hours. And I'm using the free version. I highly recommend it!

Spirit Nest

Oct 31, 2024 on Shopify

Happy with the app and support. We have been using Up Promote for more than half a year now and are happy with the growth of the affiliate's channel. We only wish we could have contacted the payment smoothly and not pay manually. Thank you Barney for the quick chat support :)

Solis Rings

Oct 30, 2024 on Shopify

Great software!

Taste the Wild Beauty

Oct 30, 2024 on Shopify

I have been using this app for about two weeks on a trial to the professional plan. So far everything is very simple and to the point. The "How to start an affiliate program" by Hogan Chua on Youtube breaking down an hour worth of gold on how to set this thing up is what made me pull the trigger over other APPS. After speaking with the UpPromote customer service a couple times, it's been great.

Eliá Beauty Products

Oct 30, 2024 on Shopify

I am learning now.

SIKX BRAND

Oct 30, 2024 on Shopify

Great customer service. (Evans)

TMJ stones

Oct 29, 2024 on Shopify

great serveice

Viv Chocolate

Oct 28, 2024 on Shopify

Fantastic customer support

Peachy Dogs

Oct 28, 2024 on Shopify

Amazing service, and the app is working great! Highly recommend!

a f k SKIN

Oct 28, 2024 on Shopify

Chat response was fast when in need of help. I was directed to solve the problem fast easy and reassuring as Tanie made sure the task was complete, made suggestions to make my affiliate page optimal and she asked if anything else was needed even after explanation. 10/10

NuYugen

Oct 28, 2024 on Shopify

The app is working great so far and our affiliates seem to be happy with the new system. Tanie did a great job helping us with our questions. 5/5 stars

Saint Moss

Oct 28, 2024 on Shopify

Great customer service

SafewaveTech

Oct 28, 2024 on Shopify

Ray was awesome. Helped break things down into detail and solved my problem. Helped me learn how to manage the platform better as well while answering my questions.

SpineStrap

Oct 28, 2024 on Shopify

This app has a super responsive support team that’s genuinely committed to solving issues. Definitely one of the best affiliate apps out there. Got some heartwarming support from Hannah today as well.

Auragence

Oct 27, 2024 on Shopify

Tommy helped out and was very quick with all the help!

Atlantik Body Care Ireland

Oct 27, 2024 on Shopify

Geat customer support from tanie!