Shopify Affiliate by Secomapp App Review: Pros & Cons

Customer reviews: UpPromote Affiliate Marketing

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,732)

Overall rating

4.9

5

1,505
4

32
3

6
2

3
1

23

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
Ease of setup and integration, especially with Shopify.
User-friendly interface and intuitive design.
Comprehensive features for managing affiliate sales, payments, and performance.
Responsive and knowledgeable support team available via chat.
Highly recommended for its reliability and positive user experience.

Common Concerns

Technical difficulties during setup for some users.
Issues with PayPal integration, requiring manual payment handling in some cases.
Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

TypingTrail

Jul 15, 2025 on Shopify

Nothing is better than this app and all these reviews and 4.9 rating is the proof!

Costa Pickleball

Jul 15, 2025 on Shopify

Mina was fantastic in helping me navigate the UpPromote setup. Thank you for the wonderful support.

The Butterfly Swaddle

Jul 15, 2025 on Shopify

Mina provided excellent support when an affiliate made a mistake in form completion.

Restoration and Renovation

Jul 15, 2025 on Shopify

I wanted to remove the UpPromote branding from my affiliate signup form, so I reached out to their support — and honestly, the experience was great. Hannah helped me out right away, was super friendly, and handled everything quickly. She also gave me a tip on how to add extra fields to the form to better qualify affiliates, which was really useful. Everything was smooth, and she even double-checked it after I made the changes. It’s rare to find such helpful and patient support. Thanks, Hannah — really appreciate it!

Gravity Mat

Jul 14, 2025 on Shopify

Fantastic customer support and great UI/UX to customize and navigate

MIKUNA

Jul 12, 2025 on Shopify

Great

savia.at

Jul 12, 2025 on Shopify

Just wow! Quick Response, quick solutions! Can recommend UpPromote to every shop owners, who want to start an Affiliate program. Thank you for your support!

NUE Professional

Jul 12, 2025 on Shopify

Working with UpPromote has been a game changer for managing our affiliate program. The platform is straightforward, flexible, and packed with the features we actually need like lifetime tracking, customized discount codes, and real-time performance dashboards. Tommy has been incredibly responsive and supportive from the start. Every time we had a technical question or needed a feature customized to fit our B2B structure, they delivered quickly and professionally. Much thanks

BJ BEAUTY

Jul 12, 2025 on Shopify

THE BEST

Not Just Salt

Jul 11, 2025 on Shopify

Very friendly customer service and they reply rapidly!

POM DROPS LLC™

Jul 11, 2025 on Shopify

Customer service is excellent! They assisted me in customizing my landing page. They also provided suggestion on the registrations form. It was a very seamless experience.

我的商店

Jul 11, 2025 on Shopify

I had an issue where an affiliate couldn’t bind their payment method in UpPromote, and Tommy was absolutely amazing in resolving it! He was prompt, professional, and patient throughout the process. He quickly identified the problem and guided me step by step until everything was perfectly set up. Thanks to him, the issue was solved smoothly. Really appreciate the excellent support—Tommy deserves a big shoutout!

Liquid Core Store

Jul 11, 2025 on Shopify

Tanie was awesome

Playground Originals

Jul 11, 2025 on Shopify

Great support! I had a lot of questions navigating the platform, and Mina has been so helpful and responsive.

Woof Creek Pet Wellness

Jul 10, 2025 on Shopify

Clara was thorough and patient answering many questions as a new user of the platform.Thank you!

Vayard

Jul 10, 2025 on Shopify

A very good app. The costumer service are really helpful and fast at answering your questions.

Nora Madison Designs

Jul 09, 2025 on Shopify

Tanie and the customer service team are amazing! They continually answer my questions and help me get all set up!

The Good Supplement

Jul 09, 2025 on Shopify

As a first-time experience with UpPromote, I can sincerely say that so far I have received very responsive service.

STLLR

Jul 09, 2025 on Shopify

I'm just getting started with UpPromote, but the support from them has been excellent. Mina was my advisor, and she answered all of my questions and even sent me links on how I can best set up the app.

eclectiQuas

Jul 08, 2025 on Shopify

Gwen was so amazing with answering all of my questions! She was thorough and quick to respond. A+