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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (3,075)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Putting Alley

Nov 14, 2025  on Shopify

I was referred to Shopify by another person who sells a TRUE golf product that really works. Shopify is a game changer for products, like the Putting Alley, that need a bit of explanation by professional golfers who understand the value proposition. The UpPromote affiliate program works in close tandem with the Shopify website. Online UpPromote help is always available (thank you Tanie) in what seems to be a one-on-one basis. Another day, another chat. I also use ChatGPT to get questions answered; however, it's not always up to date. That's when I turn to the chat team (Mina in this case), and she answered my questions that CGPT couldn't. It's a nice teamwork play.

HerbWorks

Nov 14, 2025  on Shopify

Great app and super helpful chat support getting everything setup!! Thanks!

Nuspira

Nov 14, 2025  on Shopify

5-Star Review for Tanie at UpPromote I had an outstanding experience with Tanie from UpPromote customer service. She was incredibly personal, genuinely professional, and went above and beyond to help me. Not only did she answer every question with clarity and patience, but she also made sure I fully understood the platform and felt confident moving forward. What really stood out was how empowering the entire interaction was. I didn’t just leave with solutions, I left with confidence. It’s rare to find support that is both technically strong and truly human, but Tanie delivered both effortlessly. UpPromote is lucky to have her. Highly recommended

Neuff Athletic Equipment

Nov 14, 2025  on Shopify

Very quick support response from Tanie. Clear information and I sorted the issue quickly and easily.

Farmhouse Craft Works

Nov 13, 2025  on Shopify

Great customer service from Tanie.

Zenbooth

Nov 13, 2025  on Shopify

Great app with excellent customer support from Tanie!

Cloudfit

Nov 13, 2025  on Shopify

I cannot say enough wonderful things about Tanie from UpPromote Support. She delivered one of the best customer service experiences I’ve ever had. From the moment I reached out, Tanie was incredibly responsive, patient, and genuinely committed to helping me solve my issue. She didn’t just send generic replies — she took the time to understand my specific setup, walked me through each step, and made sure I fully understood the solution before moving on. Her attention to detail, professionalism, and friendly communication made the entire process smooth and stress-free. What truly impressed me was her willingness to go above and beyond. She tested configurations on her end, offered alternative solutions, and helped optimize parts of my affiliate setup I hadn’t even considered. Because of her support, my UpPromote experience has been seamless and my program is running better than ever. Tanie is an absolute gem and a huge asset to the UpPromote team. If every support experience was like this, running an online business would be a whole lot easier. Thank you, Tanie — you made my day and earned a lifelong UpPromote fan!

Ready®

Nov 13, 2025  on Shopify

Mina and the support team is the best!!

Luxnaturae

Nov 13, 2025  on Shopify

Merci à Mina pour sa réactivité ! Super

Vainpot Official

Nov 13, 2025  on Shopify

Support from Tania is Superb! and she managed to assist us promply! highly recommended for anyone looking for Affiliate Program!

VolRides

Nov 13, 2025  on Shopify

Porta Fox

Nov 12, 2025  on Shopify

Tanie was super helpful helping me navigate the app. She even proactively suggested ways in which she could help. Yes to fully set up and get traction with affiliates through the app but the service so far has been excellent.

Screen ProTech

Nov 12, 2025  on Shopify

The support help is very quick and Tanie knew exactly how to solve my problem. Everything is pretty straight forward in the app and works like we would expect it to

verdra-shop

Nov 12, 2025  on Shopify

5 estrella para Tanie. me ayudo muchisimo. la comunicacion fue facil. muy profesional, amable y tuvo pasiencia porque yo le pregunte mucho. respondio a todas mis preguntas con profesion y amabilidad. muy buen servicio al cliente. muchas gracias.

SKIN AT PEACE

Nov 12, 2025  on Shopify

Very great customer service and support staff!

Shinyst

Nov 12, 2025  on Shopify

Tommy was so helpful, kind and quick! Great customer service

bye bye yesterday

Nov 12, 2025  on Shopify

Loved the setup process and Tommy's support that made it so much easier. Highly recommend this app!

Moments of Luxe

Nov 11, 2025  on Shopify

Very good and helpfull service and support from Tanie

2in1 Shoulder Pads

Nov 11, 2025  on Shopify

New to the program but so far support has been very helpful.

FIBER

Nov 11, 2025  on Shopify

Atendimento incrível! Buscou entender a causa do problema, e me ajudou a ter agilidade na resolução do problema.

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