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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,732)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Nueday Wellness

Aug 17, 2025  on Shopify

Setting up my store for the first time, customer service was super quick to come back to me and guide me through my questions. Great service and assurance to know support is there when you need it. Thanks so much Barney!

My Chele Belle Creations

Aug 16, 2025  on Shopify

Great Customer service - quick responses and patient with me as I learn the system

A Tudatalatti Kontroll

Aug 16, 2025  on Shopify

Amazing app, Mina was super helpful even on weekends! Highly recommended!!

Poṣaṇa

Aug 15, 2025  on Shopify

MIA is AMAZING!!! SO grateful for her expertise and patience helping me with my issue!

Phavos

Aug 15, 2025  on Shopify

Excelent service and super helpfull. Mina helped me a lot!

Retroactv Merch Inc.

Aug 15, 2025  on Shopify

Easy to set up and support was readily available to answer my questions. I've used GoAffPro before and this seems a little easier.

JUSTPASTE

Aug 14, 2025  on Shopify

Super quick with responses. Sends step by step with photos to make it as simple as possible! Overall could not be happier with the team for all the help!

Genesis

Aug 14, 2025  on Shopify

Super helpful and timely, thank you for your help Clara!

Winwear Apparel Co.

Aug 14, 2025  on Shopify

Ma boutique

Aug 14, 2025  on Shopify

Tanie is the best

Mia Bijoux

Aug 14, 2025  on Shopify

My Store

Aug 14, 2025  on Shopify

customer service and support of Stark is fast and good at explanation and clarifying

Happy Bum Co

Aug 13, 2025  on Shopify

Great customer service from Clara at UpPromote! HIGHLY recommended. Thanks, Clara!

Apothio

Aug 13, 2025  on Shopify

Tanie is great and helped me with everything I needed.

TakeOver Strength

Aug 13, 2025  on Shopify

As every app / platform seems to use slightly different language and location for various features, having fast, live support can save users a ton of frustration. Huge to Nick for helping to get us locked !

Petit Moments

Aug 13, 2025  on Shopify

Mina from customer support helped me solve a problem quickly and efficiently! An affiliate no longer had access to their account due to switching management teams and we were able to change the email and reset the password very easily.

Bonafide Provisions

Aug 13, 2025  on Shopify

Audrey from customer support was very helpful and quick to resolve our problem!

Meant to B

Aug 13, 2025  on Shopify

Quick and good service

Bullplanet

Aug 12, 2025  on Shopify

Muy bueno el soporte, rápidos y atentos

Hairvivi

Aug 12, 2025  on Shopify

UpPromote has been a reliable tool for our affiliate program. We recently faced a refund syncing issue, and the support team was quick to respond, kept us updated, and resolved it efficiently. Their responsiveness and willingness to fix problems make a huge difference. Highly recommend!

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