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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,732)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Opuliss

Aug 22, 2025  on Shopify

WYNK

Aug 22, 2025  on Shopify

Very helpful... Kept me in the loop every step of the way. Issue was resolved in a timely matter and everyone I spoke with was very professional .

Prospectors Dream

Aug 22, 2025  on Shopify

Great customer service. Helping against referral fraud and setting the affiliates up for success! Thanks!

Glowtime Jewellery

Aug 22, 2025  on Shopify

Great support by the live chat

GardePro

Aug 22, 2025  on Shopify

Tommy patiently helped me solve my problem and I became more familiar with this platform.

Elusive Plants

Aug 22, 2025  on Shopify

Barney from customer support has been super helpful with helping me set everything up. A someone who isn't very tech savvy, he's made the whole process very easy.

JAYD Swimwear

Aug 21, 2025  on Shopify

Clara was very prompt at replying and clearly assisted me with the coupon trouble I was having, would recommend.

SayLaVee Designs

Aug 21, 2025  on Shopify

Mia helped me set up everything on the app. She has been wonderful throughout our conversation.

Ainohot

Aug 20, 2025  on Shopify

Thanks for Clara kindly help, assisting my affiliate reset the password. Really appreciate of it. Thanks again.

GRINDX

Aug 20, 2025  on Shopify

Don't look anywhere else, the best software and the customer service is crazy. I've never seen better customer service than this, 100% recommended.

UniKeys

Aug 19, 2025  on Shopify

Tanie is so wonderful. She responses quickly and helps me solve the issue quickly.

Veeda Essentials

Aug 19, 2025  on Shopify

With any great app there is a learning curve. luckily up promote has an amazing support team ready and full of knowledge to help you along the way not mater what stage you're at. Tanie helped me out and not only helped me with solutions but helped me gain an understanding of my problem.

Beauty Riche

Aug 19, 2025  on Shopify

Good support

Purely Picks

Aug 19, 2025  on Shopify

The customer service team at UpPromote went above and beyond to help me get started. Their support representative, Evans, was patient, thorough, and made sure all my issues were resolved quickly. I truly appreciate the extra effort they put in—it made my experience so much smoother.

Sweetie Nail Supply

Aug 18, 2025  on Shopify

Lucky Cajun Hand Made Seasoning

Aug 18, 2025  on Shopify

Tommy and the rest of the team at UpPromote are very helpful. When I was stuck on the set up. They didn't send me an article they sent me clear actionable steps and screen shots. As a business owner our most valuable asset is our time and they helped me use it well.

Sokobox

Aug 18, 2025  on Shopify

Agradecer al equipo de soporte de UpPromote, a Tanie y Gwen, quienes nos atendieron de manera amable y resolvieron todas nuestras dudas con rapidez y claridad. La experiencia fue súper fluida y se nota la dedicación en brindar un apoyo cercano y efectivo.

Lil’ Archie's

Aug 18, 2025  on Shopify

quick and helpful response

Valoria Video

Aug 17, 2025  on Shopify

awesome service Mina and Nick are the absolute best!!

trixstarcheer

Aug 17, 2025  on Shopify

Clara was extremely helpful when I needed support. UpPromote is the perfect tool for my social media affiliates and my B2B Affiliates. The affiliate dashboard is very user-friendly and easy to navigate. Previously, I was manually managing my referrals, but now I'm so happy that I've migrated all of my affiliates over to UpPromote and am saving myself time and energy.

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