Friendly and Fast Support

It's too early in my experimentation to give 5 stars - I'll upgrade it later once I'm convinced that everything works perfectly.

Still testing but loving it so far

I still didn't use it but the settings are easy and quick. I needed some help to embeb it on my page and Tanie was really really helpful and kind. The only BUT I have is that this when you used shortcodes to design the page it provide info in English like the shortcode "cookie" provides "30 days" so it'll be better if cookies shows just 30 and you can add days, días, jours, or whatever you need.

Online support is readily available and so helpful!! Thanks, Tommy!

It was good experience as my problem was a bit complicated. I would say Barney was very helpful to the point where he got on a Google meet call to help resolve my problem. . Nice work!

It has a lot of features that can be challenging to configure but their chat function is connected to a support team that is responsive. Tanie was really helpful in quickly finding a solution to our issue.

I had some difficulties at first, not due to the app, but due to my not familiar with the interface. I worked with Stark and he was VERY helpful!

Haven't fully utilized the app yet, but the customer service while we get everything set up has been great.

It's a great app and works very well. It has all the features you could want. The customer support is great. Only lost a star as I think it is a bit too pricey on the higher volume tier.

On aime travailler sur UpPromote pour notre marketing affilié et nos ambassadeurs de marque! La plateforme est facile d'utilisation et le service à la clientèle est rapide! Il manque quelques éléments de développement pour notre programme qui devient gros, mais c'est super pour commencer un programme affilié.

Perfect first contact. Tanie helped me with good information and my first questions for this app and tried her best to help me.

Nick has been incredible! I’ve been searching for an app that offers a free trial without heavy limitations, and UpPromote has exceeded my expectations. However, what truly stands out is Nick who has patiently solved every single question, issue and customisation. I must add, the reason it didnt receive 5 star, is because there are a-lot of styling and mobile compatibility issues. Logo, style and resizing that makes the user journey look really awful. I have spent hours (with the helpful) support team to solve these issues which are rather basic styling issue that should just work. Also making Font styling (size and format) available to the user to edit would make the processes easier. Thank you

Please, contact me! I was very happy with this app but now I can enter in the app, there's an error apparently. I can't find a way to contact you because the login is not working

Hannah was super helpful with setting up and answering any questions I had

The support team is amazing, which an integral part of any apps you use on your store. Though there are too many things to update, that sometimes can be confusing to set-up, but overall, I guess it's a really great app. They provide complete documentation, which is a great guide; however, the price difference on the Growth and Professional is quite a big gap and there are really a lot of features that the Professional has which makes it more beneficial - but for a start-up company, it can be very expensive. I put a 4 star not because of the support nor the app - this is for the pricing. But for the features and support team, I would definitely give it a 5*

It was so close to good! Really great portal and extensive configuration - managed to get the portal, sign in, all pages, and functionality working exactly how I wanted them. Unfortunately, only got purchase tracking to work when Shop Pay was used, but not when regular checkout was done - we admittedly have a strange website setup.. Tested and tried for a while, couldn't get it going. Besides that, the upgrades are far more expensive than the alternatives, which offer perfectly competitive features.

Selina provided great service! All of the support has been really helpful. I'm still trying to understand the tool, but the support is really great.