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Customer reviews: Affirm pay‑over‑time messaging

Develop by Affirm

Reviews (34)

Overall rating
1.7

What Merchants Think

The overall reception of the "Affirm pay‑over‑time messaging" app among merchants appears to be largely negative. Many users struggle with installation issues, significant functionality limitations, and daunting integration challenges. Furthermore, merchant support is criticized as unhelpful and inaccessible, contributing to the overall dissatisfaction.

Key Strengths

  • Potential for successful integration with custom coding knowledge and following detailed documentation.
  • An option for those seeking a buy now, pay later service alternative when competitors like AfterPay are not suitable.

Common Concerns

  • Installation difficulties and login issues on the web dashboard.
  • Lack of effective customer service and support, notably with the removal of phone support.
  • Frequent technical problems, such as application freezes or failures to load.
  • Complex setup requirements involving coding, deterring merchants without technical expertise.
  • Concerns about unexpected fund holds and misleading payment information.

Final Thoughts

Overall, "Affirm pay‑over‑time messaging" has garnered significant criticism from merchants, primarily due to its frequent technical malfunctions and inadequate customer support. Although it holds potential benefits for those with technical expertise, the challenges appear to outweigh its advantages for most users. Merchants might consider exploring other reliable payment installment solutions that offer better support and integration experiences.

EOL Skin Shop

Oct 11, 2023  on Shopify

I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!! Buyer be ware! I would give zero stars if I could :(

Legendary Boss G.E.D ETC

Sep 22, 2023  on Shopify

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

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