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Customer reviews: Affirm pay‑over‑time messaging

Develop by Affirm

Reviews (44)

Overall rating
1.8

What Merchants Think

The overall reception of the "Affirm pay‑over‑time messaging" app among merchants appears to be largely negative. Many users struggle with installation issues, significant functionality limitations, and daunting integration challenges. Furthermore, merchant support is criticized as unhelpful and inaccessible, contributing to the overall dissatisfaction.

Key Strengths

  • Potential for successful integration with custom coding knowledge and following detailed documentation.
  • An option for those seeking a buy now, pay later service alternative when competitors like AfterPay are not suitable.

Common Concerns

  • Installation difficulties and login issues on the web dashboard.
  • Lack of effective customer service and support, notably with the removal of phone support.
  • Frequent technical problems, such as application freezes or failures to load.
  • Complex setup requirements involving coding, deterring merchants without technical expertise.
  • Concerns about unexpected fund holds and misleading payment information.

Final Thoughts

Overall, "Affirm pay‑over‑time messaging" has garnered significant criticism from merchants, primarily due to its frequent technical malfunctions and inadequate customer support. Although it holds potential benefits for those with technical expertise, the challenges appear to outweigh its advantages for most users. Merchants might consider exploring other reliable payment installment solutions that offer better support and integration experiences.

EXONAUTE

Jan 26, 2025  on Shopify

This is a crap App, does not even install + impossible to login in their web dashboard after creating an account. Expected a tech person to troubleshoot for us but with little hope

The Reluxe

Nov 03, 2024  on Shopify

Randomly bloating the app with new pop-ups and updates that noone asked for. Does not work as intended, cannot recommend.

HyperArt, LLC

Sep 24, 2024  on Shopify

doesnt ever work. been dealing with customer service for days now. its just a huge hassle and not worth it when there si klarna and afterpay available

Zero Foxtrot Golf Offroad

Sep 02, 2024  on Shopify

App and messaging has not loaded for nearly two years, even after changing themes and several of the Shopify Helpers/Hireable team looking into it. Have not been able to integrate it at all.

Coastal Timepieces

Jul 23, 2024  on Shopify

Terrible app. It does not work. It doesn't show up in the check out page. It looks like there is a ton of additional configuration that has to happen at the code level to get this to work. Uninstalling, not worth the hassle.

Pack Turtle

May 20, 2024  on Shopify

You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business." There is nothing in the merchant agreement that says they can do that, so it's fraud. Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment. The Feds need to look closely at this trashy company.

Milano

May 06, 2024  on Shopify

App doesn't work. Always gets stuck loading on promotional message page and doesn't allow me to install the promotional message

Relaxacare

May 04, 2024  on Shopify

Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.

Renoz

Feb 23, 2024  on Shopify

Affirm initially worked for a few months and is no longer functional. Customers get an error message when trying to checkout with Affirm and the app is stuck on asking me to update promotional messaging (window freezes when clicking on the update button). Phone support was removed for merchants????? Seriously???? Support is only through email now and is next to useless as their responses to your issues are just copied from their manuals online. I can't believe this company gets the business it does. I would recommend any store owner to look for an alternative financing app.

Osone™

Feb 22, 2024  on Shopify

How is this app still on the platform. It's not setup correctly to merge with Shopify. Please remove it from the options menu.

Atlas Essentials

Dec 23, 2023  on Shopify

Will not let me create an account, even tried it months later, still nothing. Trash

Somerset House

Dec 19, 2023  on Shopify

App Does not work.

EOL Skin Shop

Oct 11, 2023  on Shopify

I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!! Buyer be ware! I would give zero stars if I could :(

Legendary Boss G.E.D ETC

Sep 22, 2023  on Shopify

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

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