You want to know which customers love your brand and where you need to improve. With Affiniv, you can send NPS or CSAT surveys via Email, WhatsApp, SMS after their order arrives. Beautiful, one-tap surveys that your customers respond to. AI reads every comment and groups it into themes, so you see what to fix without reading all the replies. For unhappy customers, tickets can be created automatically in Gorgias, Zendesk, etc. You can get responses on Slack and reply directly from the dashboard

• NPS and CSAT surveys on Email, WhatsApp and SMS, sent after order delivery
• One-tap ratings with follow-up questions to learn the thought behind the rating
• AI groups text feedback into themes so you know what to fix first
• Integrations - Flow, Gorgias, Zendesk, Slack, Klaviyo, Google Sheet, and more
• Ask "How did you hear about us?" on your thank you and order status pages