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Customer reviews: CAPI Facebook Pixel Meta API

Develop by Shopify

ADTRACE simplifies Facebook Pixel and Conversion API integration for Shopify stores, ensuring accurate ad tracking and optimization. This review covers its features, pricing, and real user experiences to help merchants make informed decisions.

Reviews (37)

Overall rating
3.2

What Merchants Think

The app "PixelPro: Facebook Pixel CAPI" receives mixed reviews from merchants. While many users applaud the app's customer support and effectiveness in providing insights, there are frequent complaints regarding unexpected charges and frustrations with the billing process. Customer service is often praised for being responsive and helpful, lending to an overall perception of good support, but the financial management aspect of the app has led to dissatisfaction for a notable number of users.

Key Strengths

  • Outstanding customer support with prompt and helpful responses.
  • Effective in providing valuable insights and enhancing marketing strategies.
  • Simple and easy-to-use interface.

Common Concerns

  • Unexpected charges and billing issues without apparent customer consent.
  • Slow or unresponsive handling of billing disputes.
  • Lack of transparency regarding subscription and billing processes.

Final Thoughts

Overall, "PixelPro: Facebook Pixel CAPI" is seen as a potentially powerful tool with excellent customer support, making it useful for improving advertising strategies and website insights. However, its reception is marred by significant billing concerns, which need to be addressed to improve user confidence and satisfaction. The app holds promise for greatly benefiting merchants, provided it reassesses its billing and subscription handling.

Sentryll

Mar 07, 2024  on Shopify

really awesome app, able to see and analyse things clearing. customer service is great and helped resolve my issues.

Elegance Jewellers

Mar 05, 2024  on Shopify

Dear App Developer, I hope this message finds you well. My name is Muhammad, and I am reaching out to you regarding a recent billing issue related to the Facebook Pixel app. Upon reviewing my Shopify account, I discovered that I have been billed for a subscription to the Facebook Pixel app, which I was previously unaware of. As a small business owner utilizing the Shopify platform, I strive to carefully manage my expenses and subscriptions, and the unexpected deduction has caused significant concern. I want to clarify that while I value the functionality and benefits of the Facebook Pixel app for enhancing the performance of my online store, I did not intentionally subscribe to a paid plan. It appears that there might have been a misunderstanding or oversight regarding the subscription process. As a budding entrepreneur, every penny counts in my journey to establish and grow my online business. The unexpected financial burden of this subscription has placed undue strain on my resources, making it difficult for me to continue utilizing the app's services at this time. In light of these circumstances, I kindly request your assistance in facilitating a refund for the unauthorized charges incurred by the Facebook Pixel app. I understand that mistakes can happen, and I sincerely hope for your understanding and cooperation in resolving this matter swiftly. I remain committed to utilizing the Facebook Pixel app to enhance the performance of my online store, and I look forward to continuing our partnership on favorable terms. Your prompt attention to this request would be greatly appreciated, as it would allow me to alleviate the financial strain on my business and focus on its growth and success. Thank you for your understanding and cooperation. I eagerly await your response and remain hopeful for a positive resolution to this matter.

Lost Soul by Design

Feb 26, 2024  on Shopify

They do their best provide a smooth integrated platform that has everyones backs

Chris Thompkins

Feb 08, 2024  on Shopify

Excellent customer experience. My issue was resolved within 7 minutes. I waited less than 1 minute for support via chat. Loved the support.

HIHHO

Feb 01, 2024  on Shopify

This is a really awesome tool that helps provide lots of insight into exactly what is happening on your website.

DPM69 | De Puta Madre 69 Italian Fashionbrand

Jan 21, 2024  on Shopify

be carfull of this app , installed 24h and unsinstall , they have take money without that we have used it ! dont use this app!

GETVIBESTORE

Jan 11, 2024  on Shopify

This application is amazing and support is also great his understanding our situation and other things this best application and the customer support also amazing

pakfind.online

Nov 16, 2023  on Shopify

very high perfamens i am confuse when i am live chat my problem solve in just 30s love this

Whitehorse Oils

Nov 11, 2023  on Shopify

Alison is excellent, she is very kind and patient. This service is also really good. It helps make things simple which i love!

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