ActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping. Complex issues route to your team via email with full context. You control tone, welcome message, and escalation rules.

• Auto-trains on your products, policies, and FAQs — first response in 5 minutes
• Readiness scorecard — evaluates the AI topic by topic before it goes live
• Order lookup and tracking — answers "where's my order?" with real data
• Human escalation — routes complex issues to your team with full context
• Merchant controls — set agent tone, welcome message, and escalation rules