Customer reviews: AccessPro Accessibility Widget

<h3>What Merchants Think</h3> <p>Merchants generally find "AccessPro Accessibility Tools" to be a valuable addition to their online stores, with praise for its ease of use and straightforward setup process. Many users appreciate the app’s ability to enhance accessibility without requiring extensive technical knowledge. However, some users have faced challenges related to technical support and functionality issues.</p> <h3>Key Strengths</h3> <ul> <li>Easy and straightforward setup process.</li> <li>Provides essential accessibility features for websites.</li> <li>Responsive and helpful customer support.</li> <li>Free with full functionality, no spam.</li> <li>Customizable, including language translation capabilities.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Lacks detailed compliance validation, leading to potential accessibility issues.</li> <li>Support response time and effectiveness can be inconsistent.</li> <li>Technical problems may cause issues on some sites.</li> <li>Some users reported unreliable functionality and unclear pricing.</li> </ul> <h3>Final Thoughts</h3> <p>"AccessPro Accessibility Tools" is generally well-received for its simplicity and effectiveness in making websites more accessible. While it offers strong features and reliable customer service, some merchants have experienced challenges with compliance and technical support. Overall, it remains a recommended tool for enhancing accessibility on online stores, but potential users should be aware of its limitations.</p>

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Reviews (24)

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What Merchants Think

Merchants generally find "AccessPro Accessibility Tools" to be a valuable addition to their online stores, with praise for its ease of use and straightforward setup process. Many users appreciate the app’s ability to enhance accessibility without requiring extensive technical knowledge. However, some users have faced challenges related to technical support and functionality issues.

Key Strengths

Easy and straightforward setup process.
Provides essential accessibility features for websites.
Responsive and helpful customer support.
Free with full functionality, no spam.
Customizable, including language translation capabilities.

Common Concerns

Lacks detailed compliance validation, leading to potential accessibility issues.
Support response time and effectiveness can be inconsistent.
Technical problems may cause issues on some sites.
Some users reported unreliable functionality and unclear pricing.

Final Thoughts

"AccessPro Accessibility Tools" is generally well-received for its simplicity and effectiveness in making websites more accessible. While it offers strong features and reliable customer service, some merchants have experienced challenges with compliance and technical support. Overall, it remains a recommended tool for enhancing accessibility on online stores, but potential users should be aware of its limitations.

Dream Sounds Band

Aug 15, 2024 on Shopify

A rollercoaster; installed and it was a breeze then let it run for weeks and weeks, no problem there, and trying to optimize colors and awareness around the accessibility button; spoke to Janny support in the blue chat incon in the bottom left o the app dashboard and it took so much effort and time to get some help, very slow and not wanting to help very much but at least there was some help. More trouble though, I got some information from a famly member that through online audit, the site is showing not compliant. The specific results I shared with Janny are Clickables Score: 67 Mediocre Score Elements with button functionality should be tagged for assistive technology; Orientation Score: 38 Bad Score Interactive elements should be navigable using the keyboard; Menus Score: 50 Bad Score Menus should be tagged for assistive technology; Graphics Score: 42 Bad Score Objects and embedded text of images should be described for assistive technology; Readability Score: 67 Bad Score Font sizes should be large enough to be readable; General Score: 50 Bad Score Deleted text should include an additional description It should not be the case for me to be protected with this app. Telling support about this, I was just ignored right away asking again to talk about the color of my button. I just wish the listing was more clear and upfront and not false promises. At least there is support to talk to, that should be noted; but other than that, not for me.