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Customer reviews: AccessPro Accessibility Widget

Reviews (24)

Overall rating
4.5

What Merchants Think

Merchants generally find "AccessPro Accessibility Tools" to be a valuable addition to their online stores, with praise for its ease of use and straightforward setup process. Many users appreciate the app’s ability to enhance accessibility without requiring extensive technical knowledge. However, some users have faced challenges related to technical support and functionality issues.

Key Strengths

  • Easy and straightforward setup process.
  • Provides essential accessibility features for websites.
  • Responsive and helpful customer support.
  • Free with full functionality, no spam.
  • Customizable, including language translation capabilities.

Common Concerns

  • Lacks detailed compliance validation, leading to potential accessibility issues.
  • Support response time and effectiveness can be inconsistent.
  • Technical problems may cause issues on some sites.
  • Some users reported unreliable functionality and unclear pricing.

Final Thoughts

"AccessPro Accessibility Tools" is generally well-received for its simplicity and effectiveness in making websites more accessible. While it offers strong features and reliable customer service, some merchants have experienced challenges with compliance and technical support. Overall, it remains a recommended tool for enhancing accessibility on online stores, but potential users should be aware of its limitations.

Your Everyday Planner

Nov 14, 2024  on Shopify

I have no experience with accessibility features for my website but this app makes it so easy and streamlined! 10/10 recommend.

infinitum nihil store

Sep 20, 2024  on Shopify

Brilliantly written, easy to execute app that is required for responsible selling from where I sit - highly recommend

VSantin Innovations

Sep 17, 2024  on Shopify

This app is fantastic! It does exactly what it promises. I had a customer raise concerns about accessibility, so I'm really glad something like this is available. If you're not super tech-savvy, don’t worry – it’s simple to set up.

cpapdepotcanada

Sep 03, 2024  on Shopify

The app was simple, economical and met our accessibility requirements. Thank you for the always rapid & available support.

Dream Sounds Band

Aug 15, 2024  on Shopify

A rollercoaster; installed and it was a breeze then let it run for weeks and weeks, no problem there, and trying to optimize colors and awareness around the accessibility button; spoke to Janny support in the blue chat incon in the bottom left o the app dashboard and it took so much effort and time to get some help, very slow and not wanting to help very much but at least there was some help. More trouble though, I got some information from a famly member that through online audit, the site is showing not compliant. The specific results I shared with Janny are Clickables Score: 67 Mediocre Score Elements with button functionality should be tagged for assistive technology; Orientation Score: 38 Bad Score Interactive elements should be navigable using the keyboard; Menus Score: 50 Bad Score Menus should be tagged for assistive technology; Graphics Score: 42 Bad Score Objects and embedded text of images should be described for assistive technology; Readability Score: 67 Bad Score Font sizes should be large enough to be readable; General Score: 50 Bad Score Deleted text should include an additional description It should not be the case for me to be protected with this app. Telling support about this, I was just ignored right away asking again to talk about the color of my button. I just wish the listing was more clear and upfront and not false promises. At least there is support to talk to, that should be noted; but other than that, not for me.

Night Glow Dock

Aug 12, 2024  on Shopify

tis app looks good but it made me a red eror on my site that is visible to all my visitors, I called my shopify store developeer to help because the chat support coudlnt help and ask me all the questions. now after a full 24h my site is still broken and i get zero help while it broke my site, and the credits i used witin the app no refund also, not a good experience with support and the technical problem. I NEED HELP FROM SUPPORT PLEASE, your AcesPro broke my site and I want it fixed by your team please.

Legit Raw

Mar 18, 2024  on Shopify

Very good app, does what it says. Ran into a problem setting it up and was surprised at how quickly the support people got back to me. Great stuff

My Treats

Feb 06, 2024  on Shopify

Great App! Support is more than amazing! They translated the whole app and added greek language so that I can use it in my native greek store. And all that in less than an hour! Its more than impressive! Thank you!

Un café et une chaise

Feb 01, 2024  on Shopify

First message, not really kind !! App not working and, after 2 messages, no answer from the developer. Try to use something that work. Second message (more smiling) Sometimes, everything don't goes well directly. We receive an email and the problem was corrected. Hope this kind of problem can help developer as they can't be in every computer. Really good service, and open to suggestion. Continue and sorry for my first message.

Homurai Jewelry

Jan 20, 2024  on Shopify

Great App! Its Free and comes with full functions with no spam or anything. This is absolutely great!

Shop On In

Dec 23, 2023  on Shopify

This is so awesome! I really like this app. awesome job to the developers. This is so helpful for the people/customers who has ADHD like me. It really does its job and just having it makes me feel like I am doing my part to help others shopping in my store. Thank you!! This app is a must have for any online store owner. I 100% recommend this app.

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