The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.

Incredibly easy product to use, great team. Leo walked us through some ways to test for our quantity breaks that'll help reduce COGs by 40%. Not having to update URLs on ads ever because all tests are done on Shopify side makes it so much better than anything we've used so far.

Amazing app, bad operation. The functionality of the app itself is great- you can run tests that improve your conversion rate by 0.1%, which is a lot. However, the app lacks in support and self-support- not because of the support staff, but because of the working hours and the way errors are not communicated. I've attempted creating the same price test over 10 times by now- each time, taking ~30 minutes. Once the test fails, all it does is not show up in the "Your tests" section- no visible feedback on why it failed. The support works 9am to 6pm- Beijing time- meaning during regular business Hours in the Americas, you have no support.

We've been using AB-Convert for a while now to run our A/B tests and are absolutely satisfied, especially with the outstanding support. We faced a tricky issue with recurring spikes in bot traffic at the end of each month, which seemed to skew our test data. The support team jumped in right away Leo from the support team personally stepped in. He analyzed our test data, identified suspicious IPs, and helped us exclude them directly through the dashboard. The communication was quick, clear, and helpful throughout. They even involved their dev team without us having to do any extra setup. It’s rare to find a tool that not only delivers reliable results but also has a support team that genuinely cares and takes action. If you're serious about running clean, trustworthy A/B tests on Shopify, I highly recommend AB-Convert.

Easy to use app with excellent customer service. We are on our 5th test now and have been very happy with the results.

App looks good, and allows to run more type of tests that others I've tried. Shoutout to Kelly from customer support who helped me with the onboarding.

The tool itself is very reliable and honestly much easier to set up and use compared to other similar apps we've tried in the past. But what really stands out is the support team. Their customer service is top notch — you get real, personalized help from experts who truly know what they're doing. They've been super responsive and always willing to guide us step by step whenever we've had questions or needed advice on how to get the most out of our tests. Overall, highly recommended if you're looking for an easy, reliable way to optimize your pricing and shipping strategies, with the added bonus of having a fantastic support team behind you.

Easily the best A/B test app out there. Simple, straightforward and easy to use. Not to mention almost instant customer support and the endless customization opportunities. A no brainer to help maximise revenue and conversions.

Great app to A/B test your store, most importantly,y support is incredibly on boarded me in a matter of minutes, even got on a quick call to explain how the app works.

ABConvert has enabled us to unlock more consumer insights. Our organization is full of hypotheses, and we use ABConvert to take action by testing the hypotheses, documenting results, and sharing the actionable insights with our organization! The support team is very responsible and engaging!