The Order Editing | Upsell app enhances customer service by allowing customers to self-service their order edits and supports post-purchase upsells. It integrates effortlessly with Shopify to boost average order value (AOV) and provide a clear return on investment (ROI).

• Self-Service Order Editing: Enables customers to make changes to their orders, such as editing addresses, products, shipping methods, and more, without contacting customer service.
• Post-Purchase Upsell: Offers additional products to customers after checkout, increasing the average order value with minimal effort.
• Email/SMS Marketing Integration: Reach out to customers with tailored offers through email and SMS to drive sales post-purchase.
• Easy Integration with Warehousing Software: Ensures seamless operations by preventing order cancellations and recreations, integrating smoothly with third-party logistics providers.
• Optional Self-Service Cancellations: Offers flexibility for customers to cancel orders with the option for store credit.

The app's outstanding advantages include significantly reducing customer support workload by allowing customers to make post-purchase edits seamlessly, thereby improving customer satisfaction. It boosts revenue through upsell opportunities, and users praise its intuitive setup and exceptional customer support. Customers appreciate the ability to quickly correct ordering mistakes, enhancing their overall shopping experience.

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