Willdesk vs Chatra: Best Shopify Live Chat Apps

Name: Chatra — Live Chat &amp; Chatbot
Brand: Roger Wilco LLC

Are you seeking the ideal live chat and chatbot solution on Shopify to enhance customer engagement for your online store? In this comprehensive comparison of Willdesk Live Chat & Chatbot and Chatra Live Chat & Chatbot, we delve into key aspects such as user interface, functionality, integration with Shopify, and customer support capacity. Whether you're a small business owner or managing a larger enterprise, this guide provides the insights needed to select the right tool that aligns with your operational needs and boosts your store's efficiency and conversion rates.

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Rating

388 Reviews

9.2

305 Reviews

8.2

Pricing

Install App More info

Features

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Screenshots

Willdesk: Live Chat&AI Chatbot screenshot

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Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Launched

Feb 21, 2021

Oct 28, 2015

Developer

Built by Shopify

Apps:

14130

Average Rating:

2.2

Reviews:

522,047

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

305

Make Your Choice

Install App More info View alternatives

Willdesk vs Chatra: Best Shopify Live Chat Apps

Willdesk: Live Chat&AI Chatbot

Chatra — Live Chat & Chatbot

Willdesk: Live Chat&AI Chatbot