Chatra vs Chatty AI: Best Live Chat for Shopify Apps

Name: Chatty AI Chatbot &amp; Live Chat
Brand: Chatty (By Avada)

If you're running a Shopify store and are considering enhancing your customer experience with live chat and chatbot features, you may be weighing your options between Chatra Live Chat & Chatbot and Chatty AI Chatbot & Live Chat. This detailed comparison aims to guide you through the unique features, pricing structures, integration capabilities, and user experiences offered by both Shopify apps. Whether you're looking to boost customer engagement, improve response times, or seamlessly integrate with your existing workflows, understanding the strengths and limitations of each platform will help you make an informed decision tailored to your business needs.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Overview

What is Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality to enhance customer engagement and support.

Key Strengths:

AI-driven chatbots for automated responses
Seamless live chat integration
Customizable chat widgets

Rating

659 Reviews

9.1

2,500 Reviews

9.5

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Screenshots

+ 1 more

Chatty AI Chatbot & Live Chat screenshot

+ 4 more

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Launched

Apr 19, 2025

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

659

Built by Chatty (By Avada)

Apps:

Average Rating:

Reviews:

2,500

Make Your Choice

Install App More info View alternatives

Chatra vs Chatty AI: Best Live Chat for Shopify Apps

Chatra — Live Chat & Chatbot

Chatty AI Chatbot & Live Chat

Chatra — Live Chat & Chatbot