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Chatway Live Chat & WhatsApp logo

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

POWR: Live Chat logo

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Chatway Live Chat & WhatsApp logo

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

POWR: Live Chat logo

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Rating

Rating

356 Reviews
9
136 Reviews
7.6

Pricing

Pricing

  • $15 / Month
  • 14 Days Free Trial
Try for Free More info
  • $5.49-$89.99 / Month
  • Free Plan Available
Try for Free More info

Features

Features

  • File sharing
  • Mobile compatibility
  • Customizable widget
  • Real-time chat
  • Chat history
  • Visitor recommendations
  • Customizable design
  • Automated messages
  • Instant live chat
  • Custom chat settings
  • Mobile notifications

Screenshots

Screenshots

Chatway Live Chat & WhatsApp screenshot Chatway Live Chat & WhatsApp screenshot Chatway Live Chat & WhatsApp screenshot Chatway Live Chat & WhatsApp screenshot
+ 3 more
Chatway Live Chat & WhatsApp screenshot Chatway Live Chat & WhatsApp screenshot Chatway Live Chat & WhatsApp screenshot
POWR: Live Chat screenshot POWR: Live Chat screenshot POWR: Live Chat screenshot POWR: Live Chat screenshot
+ 1 more
POWR: Live Chat screenshot

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Pros

Pros

  • Offers immediate customer service through live chat, helping to provide timely assistance
  • Ability to make recommendations and offers based on past conversations or pages visited
  • Agents can be assigned to specific customer service conversations for better management
  • Available on both Android and iOS, allowing for mobile notifications and responses
  • Provides customization options for the chat widget, including color, logo, and button size
  • Easy file sharing within the chat for enhanced customer support
  • Comprehensive conversation history to provide context before responding
  • Notifications are instant, helping ensure timely responses
  • Highly rated user experience with consistent 5-star reviews
  • Compatible with third-party themes and highly reliable according to user reviews
  • Responsive support team praised by multiple users
  • Enables chat assignment among team members, facilitating better teamwork
  • Provides real-time customer support via Facebook Messenger
  • Easy installation directly into Shopify without any coding required
  • Allows customization to match personal branding
  • Automated chat initiation enhances user experience
  • Instant notifications to promptly address customer inquiries
  • Helps in staying competitive, closing more sales, and retaining customers
  • Customizable chat settings, including triggers, delay, bubble icon, and button text
  • Option to set an automated personal message upon starting a chat
  • Fully customizable design, including avatar, colors, shape, and position

Cons

Cons

  • Dependence on Facebook Messenger may not suit all businesses
  • Potential privacy concerns associated with Facebook's platform
  • Limited to Shopify integration, potentially excluding other e-commerce platforms
  • May require continuous active monitoring to respond quickly

Categories

Categories

Launched

Launched

Sep 06, 2023
Dec 01, 2017

Developer

Developer

Built by Premio

Apps:

4

Average Rating:

5

Reviews:

976

Built by POWR.io

Apps:

32

Average Rating:

4.4

Reviews:

5,201

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