Compare Simply Shipping Protection vs ShipAid ‑ Order Protection

Name: ShipAid ‑ Order Protection
Brand: ShipAid

Simply Shipping Protection

Gain additional revenue & cart upsell by shipping protection.

ShipAid ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Simply Shipping Protection

Gain additional revenue & cart upsell by shipping protection.

ShipAid ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Rating

135 Reviews

9.1

23 Reviews

8.2

Pricing

Install App More info

Features

Customization options
Slide cart integration
Cart drawer integration
One-click claims
Comprehensive reports
Recharge integration
Streamlined claims portal
Auto protection settings
Rebuy integration
Icart drawer integration
Flits integration

Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Branded resolution portal
Custom shipping notifications
Streamlined communication
Charge premiums at checkout
Supports all cart types
24hr custom installation

Screenshots

+ 3 more

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Pros

Allows merchants to offer shipping protection directly to customers, eliminating third-party insurers
Simplifies the claims process with a streamlined claim portal and one-click customer claims
Offers customization options and configurable auto shipping protection settings
Automates protection coverage through a user-friendly interface
Tracks claims and revenue with comprehensive reports
Integrates with several platforms like Rebuy, Cart Drawer, iCart Drawer, Slide Cart, Flits, and Recharge
Helps merchants differentiate themselves, promote customer loyalty, and reduce financial risks

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Cons

Reports of the app being hard to install and not working consistently
Communication with support is poor, taking days or weeks to respond with no effective solutions
Issues with the app's code remaining in the system post-uninstallation, requiring manual removal
Reported non-functionality with ReCharge and other integrated platforms
Negative reviews highlight overall dissatisfaction with support and lack of responsiveness from the development team

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Launched

Jan 13, 2021

Aug 04, 2022

Developer

Built by Lucent Innovation

Apps:

Average Rating:

2.9

Reviews:

206

Built by ShipAid

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Simply Shipping Protection vs ShipAid ‑ Order Protection

Simply Shipping Protection

ShipAid ‑ Order Protection

Simply Shipping Protection