Compare LiveChat: Live Chat App vs JivoChat: Live Chat & WhatsApp

Name: JivoChat: Live Chat &amp; WhatsApp
Brand: Shopify

LiveChat: Live Chat App

Live Chat with Help Desk and Product Recommendations

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

LiveChat: Live Chat App

Live Chat with Help Desk and Product Recommendations

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Rating

64 Reviews

9.2

108 Reviews

7.7

Pricing

Install App More info

More info

Features

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Whatsapp integration
Integrated crm
Omnichannel chat
Marketing solutions
Inbox management

Screenshots

+ 3 more

JivoChat: Live Chat & WhatsApp screenshot

+ 4 more

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Pros

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
User-friendly interface facilitates easy navigation and utilization of features
Real-time live chat feature allows businesses to respond promptly to customer inquiries
Marketing solutions enhance customer interaction and business growth
Integration with other popular business tools and platforms can streamline operations

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

May require technical knowledge for initial setup, which can be challenging for some users
Reports of occasional performance issues, such as lagging or delayed notifications
Limited customization options might not satisfy all business needs
Potential costs associated with premium features, which can be a barrier for smaller businesses
Dependence on internet connectivity can restrict functionality in areas with poor service

Launched

Nov 29, 2017

Aug 17, 2017

Developer

Built by TEXT

Apps:

Average Rating:

4.8

Reviews:

Built by Shopify

Apps:

1060

Average Rating:

3.2

Reviews:

43,708

Make Your Choice

Install App More info View alternatives

More info View alternatives

Compare LiveChat: Live Chat App vs JivoChat: Live Chat & WhatsApp

LiveChat: Live Chat App

JivoChat: Live Chat & WhatsApp

LiveChat: Live Chat App