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17TRACK Order Tracking
Effortlessly track, protect, & sync orders for happy customers
Postship Order Tracking Upsell
Order Tracker with a Branded Tracking Page for Order Lookup
17TRACK Order Tracking
Effortlessly track, protect, & sync orders for happy customers
Postship Order Tracking Upsell
Order Tracker with a Branded Tracking Page for Order Lookup
Rating
Rating
9.6
3.7
Pricing
Pricing
Features
Features
- Global order tracking
- Self-service tracking
- Status notifications
- Featured products upsell
- Hide off-shore fulfillment
- Paypal push integration
- Customized tracking page
- Triggered email notifications
- Buyer protection options
- Insightful shipment analytics
- Branded tracking page
- Shipping analytics
- Intuitive tracking pages
- Proactive notifications
- Smart order lookup
Pros
Pros
- Effortlessly track, protect, & sync orders to improve customer satisfaction
- Reduces customer service requests by providing a self-service tracking page
- Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
- Provides global tracking for both international and domestic packages
- Allows customization of the tracking page, enhancing brand experience
- Triggered email notifications to inform customers about order status changes promptly
- Buyer protection features against loss, damage, and delay
- Provides insights into shipment delivery and performance exceptions
- 24/7 customer support through chat or email
- User-friendly interface praised for its intuitive design
- Comprehensive carrier support consolidating a wide range of shipping companies worldwide
- Real-time tracking keeps users informed about the status of their shipments
- Free plan available which is beneficial for startups
- Positive feedback on reliability and precision in order tracking
- Notable support teams and responsive customer service
- Intuitive and beautiful order tracking page for customers to track orders
- Smart order lookup page to manage & analyze all shipping data in one place
- Branded order lookup page for customers that increases customer loyalty
- Powerful shipping analytics
- 24/7 live chat and email support
- Better performance than Aftership, Tracktor, and Wonderment in terms of accuracy
- Supports 1400+ carriers
Cons
Cons
- Issues with technical problems and poor development have been reported
- Some updates have caused significant issues, such as shutting down the checkout process
- Instances of inadequate customer support and communication, particularly post-purchase
- Potential language barriers with the support team
- Poor user experience as per user review
- Custom email and SMS notifications settings do not persist
- Support team does not respond promptly; a user waited 7 hours without a reply
- Order status changing takes a long time and has limited options (only 'out for delivery' and 'delivered')
- Emails and SMS notifications reportedly do not go through
Categories
Categories
Launched
Launched
Jan 03, 2021
Aug 03, 2023
Developer
Developer
Apps:
1
Average Rating:4.9
Reviews:4,934
Apps:
3
Average Rating:4.5
Reviews:288
