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Are you exploring loyalty program solutions for your Shopify store and trying to decide between Joy: Rewards & Loyalty Program and Rivo: Loyalty, Rewards & Referrals? In this comprehensive comparison, we’ll delve into the key features, pricing plans, user experiences, and integrations offered by each app. Whether you're new to loyalty programs or looking to enhance your current strategy, our side-by-side analysis will assist you in choosing the right app to boost customer retention and drive repeat business in your Shopify store.
Where Knowledge Meets Innovation
Joy Rewards & Loyalty Program
Loyalty & Rewards Program with VIP Tiers, POS & Loyalty Page
Rivo Loyalty Rewards Referrals
DTC Retention platform || Loyalty, Referrals & Memberships
Joy Rewards & Loyalty Program
Loyalty & Rewards Program with VIP Tiers, POS & Loyalty Page
Rivo Loyalty Rewards Referrals
DTC Retention platform || Loyalty, Referrals & Memberships
Rating
Rating
9.4
9.3
Pricing
Pricing
Features
Features
- App integrations
- Discount stacking
- Automated notifications
- Loyalty page generator
- Pos integration
- Loyalty programs setup
- Vip tiers management
- Rewards customization
- Regular updates
- Referral programs
- Customizable loyalty
- Membership integration
- Stack integration
- Developer toolkit
Pros
Pros
- Easy to set up loyalty programs, VIP tiers, and rewards
- Compatible with POS systems for a seamless in-store and online experience
- Automated email notifications and app integrations
- Offers a wide variety of reward and discount types
- Manageable customer tiers, points, and missions with data export/import options
- Positive customer service experiences repeatedly praised in reviews
- Useful customer service chat feature that provides immediate support
- Highly customizable with options for badges, cash back, coupons, and more
- Fully customizable loyalty and referrals platform
- Built for fast growing DTC brands
- 24/7 world class live chat support
- Instant integration with various tech stacks (Klaviyo, Gorgias, Postscript, etc)
- Weekly product updates using the latest Shopify tech
- Variety of loyalty programs and reward options
- Extremely positive customer reviews, especially regarding support team
- Cost-effective compared to other loyalty solutions
- Offers full customization with the Rivo Developer Toolkit
Cons
Cons
- Some features are marked as 'Coming Soon' and have not been added for a long time
- Issues with Klaviyo API integration that have not been resolved, affecting email marketing campaigns
- Limited functionality with the referral program – cannot offer points for referrals, only discounts
- Point balance function does not work with Shopify New account type
- Some users feel the app's abilities are minimal for a rewards program
- Coupons under the Reward list code do not show the actual amount of the coupon
- Setup can be time-consuming (up to 3 hours for some users)
- Initial hiccups with understanding all features and settings
- Limited training courses available for newbies
- Some users experienced issues with fraud detection tools
- Flat-rate support option or additional training might be beneficial
Categories
Categories
Launched
Launched
Mar 28, 2025
Mar 28, 2025
Developer
Developer
Apps:
1
Average Rating:4.9
Reviews:2,007
Apps:
1
Average Rating:4.9
Reviews:2,525
