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Shiprocket: eCommerce Shipping logo

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shopify Planet logo

Shopify Planet

Offer carbon-neutral shipping and showcase your commitment

Shiprocket: eCommerce Shipping logo

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shopify Planet logo

Shopify Planet

Offer carbon-neutral shipping and showcase your commitment

Rating

Rating

949 Reviews
3.5
74 Reviews
5

Pricing

Pricing

  • Free App
  • Free Plan Available
Install App More info
  • Free App
  • Free Plan Available
Install App More info

Features

Features

  • Returns management
  • International shipping
  • Branded tracking page
  • Competitive shipping rates
  • Courier recommendation
  • Refund management
  • Instant order updates
  • Automated shipping workflows
  • Buyer communication
  • Easy installation
  • Sustainability badges
  • Carbon-neutral shipping
  • Shoppers pay option
  • Support vetted projects

Screenshots

Screenshots

Shiprocket: eCommerce Shipping screenshot Shiprocket: eCommerce Shipping screenshot Shiprocket: eCommerce Shipping screenshot Shiprocket: eCommerce Shipping screenshot
Shopify Planet screenshot Shopify Planet screenshot Shopify Planet screenshot

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Pros

Pros

  • Unified interface to manage shipping with over 25+ courier partners
  • Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
  • Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
  • Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
  • Provides competitive shipping rates
  • Promotes sustainability by allowing carbon-neutral shipping
  • Appeals to the growing number of consumers who prefer to shop sustainably
  • Provides badges to showcase the brand's commitment to environmental initiatives
  • Flexible payment model—either the store or the shoppers can pay for the carbon-neutral shipping
  • Supports vetted carbon removal projects aimed at future-proofing the planet
  • Simple and easy to set up: just install, pick a plan, and it's ready to go
  • Positive reception from users, enhancing customer satisfaction and loyalty

Cons

Cons

  • Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
  • Poor customer service and support, requiring multiple follow-ups (7-10 calls)
  • Problems with missed pickups and lack of communication regarding delays
  • Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
  • Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
  • Complaints about inconsistent rate calculations leading to unexpected charges
  • Problems with early COD payments not being processed timely, affecting cash flow for businesses
  • Frequent weight discrepancy issues and arbitrary deductions from wallet balances
  • Customer care often disconnects calls and provides unhelpful responses
  • Potential additional cost for either the store or the customer, which might not be accepted by all shoppers
  • Limited information on how the carbon removal projects are vetted
  • May not directly impact or improve the user's immediate shopping experience or product quality

Categories

Categories

Launched

Launched

Mar 26, 2025
Mar 26, 2025

Developer

Developer

Built by Shiprocket - Shipping in India

Apps:

4

Average Rating:

2.7

Reviews:

978

Built by Shopify

Apps:

960

Average Rating:

3.3

Reviews:

47,421

Make Your Choice

Make Your Choice

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