Compare Customer.guru Net Promoter NPS vs Decile ‑ Customer Analytics

Name: Decile ‑ Customer Analytics
Brand: Decile

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Decile ‑ Customer Analytics

Customer Data & Analytics Built by and for Marketers

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Decile ‑ Customer Analytics

Customer Data & Analytics Built by and for Marketers

Rating

69 Reviews

7.6

23 Reviews

8.2

Pricing

Install App More info

Features

Quick installation
Embed testimonials
Segmented satisfaction tracking
Product-based satisfaction analysis
Time-specific feedback
Order-frequency insights
Geographic feedback analysis
Trend discovery
Increased survey responses

Customer segmentation
Product analytics
Customer cohorts
Sequential purchase reports
Demographic traits
Psychographic traits
Predictive ltv
Lifecycle segments
Sync marketing platforms

Screenshots

Customer.guru Net Promoter NPS screenshot

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Pros

Quick installation process taking only 30 seconds
Increased survey response rates due to smart follow-ups
Ability to embed testimonials and reviews for better visibility
Offers detailed insights into customer satisfaction based on various factors like product ordered and purchase date
Helps discover trends in customer opinions

Comprehensive use of first-party data combined with hundreds of enrichment attributes
Helps identify high-value customer personas and the products that resonate with them
Improves retention by providing a deeper understanding of the customer lifecycle
Offers various analytics features like customer cohorts, product analytics, and sequential purchase reports
Builds personas based on extensive demographic and psychographic traits
Allows segmentation and comparison to identify high-value customers
Includes predictive models to elevate marketing efforts with predictive LTV and lifecycle segments
Syncs data to key marketing platforms including Klaviyo, Attentive, and Meta
Highly rated for its customer support, particularly the support team members like Roman and Oliver
Easy-to-use and easy-to-integrate, providing valuable insights quickly

Cons

Limited to Net Promoter Score (NPS) surveys, may not offer other types of customer feedback options
Some potential users might find the features too basic or not sufficiently customizable for their needs

Launched

Aug 30, 2016

Sep 17, 2020

Developer

Built by Customer.guru

Apps:

Average Rating:

4.6

Reviews:

Built by Decile

Apps:

Average Rating:

Reviews:

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Compare Customer.guru Net Promoter NPS vs Decile ‑ Customer Analytics

Customer.guru Net Promoter NPS

Decile ‑ Customer Analytics

Customer.guru Net Promoter NPS