Compare tawk.to Live Chat vs Live Chat by Combidesk

Name: Live Chat by Combidesk
Brand: Shopify

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

Rating

88 Reviews

5.1

27 Reviews

7.7

Pricing

Install App More info

Features

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Automatic installation
Customer information autofill
Shopping basket visibility

Screenshots

+ 2 more

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Pros

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Provides fast communication with customers, enhancing customer service
Potential to boost conversion rates by assisting customers in real-time
Acts as a virtual sales representative, helping manage more sales
Enables quick and personalized service, improving customer satisfaction
Automatic installation in Shopify webshop, simplifying setup
Automatic completion of customer information during chat, increasing efficiency
Shows current products in the shopping basket in the chat dashboard, aiding in guided sales

Cons

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Potential for increased workload due to managing live chats constantly
Might require staff training to effectively utilize the chat features
Chat functionality may not integrate seamlessly with all Shopify themes
Dependence on internet stability; poor connection can hamper communication
Over-reliance on chat might reduce the use of other communication channels

Launched

Nov 15, 2015

Oct 07, 2015

Developer

Built by tawk.to

Apps:

Average Rating:

3.1

Reviews:

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Install App More info View alternatives

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Compare tawk.to Live Chat vs Live Chat by Combidesk

tawk.to Live Chat

Live Chat by Combidesk

tawk.to Live Chat