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Parcel Panel Returns &Exchange
Returns and exchanges, Return labels, Return policy, Refunds
Loop Returns & Exchanges
Manage returns, exchanges, return labels, store credit & more!
Parcel Panel Returns &Exchange
Returns and exchanges, Return labels, Return policy, Refunds
Loop Returns & Exchanges
Manage returns, exchanges, return labels, store credit & more!
Overview
Overview
What is Loop Returns & Exchanges?
Loop Returns & Exchanges is a Shopify app focused on reducing return costs and increasing customer retention. It offers AI-powered return recommendations and upsell opportunities during the returns process.
Key Strengths:
- AI-driven exchange recommendations
- Seamless integration with Shopify workflows
- Focus on converting returns into exchanges
Rating
Rating
9.1
8.8
Pricing
Pricing
Features
Features
- Real-time updates
- Shopify integration
- Self-service returns
- Customized refunds
- Custom return solutions
- Branded return experience
- Smart eligibility rules
- Multiple carrier integrations
- Instant exchanges
- Tracking
- Customer insights
- Logistics integration
- Fraud protection
- Custom rules
- Save sales
- Automated platform
- Customer lifetime value
- Shopping experience
- Return costs optimization
- Point of sale
- Incentivize exchanges
- Bonus credit
- Shop now
- Blocklists
- Premium experience
- At-home pickup
- Self-serve returns
Pros
Pros
- Works well and quick chat support
- Saves time and provides a professional look and feel
- Highly praised customer service
- Simplifies the returns process for Shopify stores
- Easy-to-use interface for both customers and administrators
- Enhances customer satisfaction
- Flexible customization options
- Integration with various couriers and shipping platforms
- Auto-sync with Shopify and auto-track return shipment status
- Automated platform that enhances customer lifetime value
- Creates a shopping experience within the returns process
- Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
- Improves customer retention and upsell value
- Makes returns stress-free for shoppers
- Optimizes return costs with features like Workflows, Logistics, and Point of Sale
- Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
- Minimizes return fraud using Workflows, Custom Rules, and Blocklists
- Provides premium features like at-home pickup and self-serve returns
- Offers tracking to build customer confidence and insights to understand shopper behavior
- Highly rated customer service and user-friendly platform
Cons
Cons
- Limited ability to charge return fees for various exchange reasons
- Cannot charge return fees for both refunds and exchanges simultaneously
- Geared primarily to the US market
- Lacks adequate courier integrations for UK merchants
- Requires a subscription fee for SendCloud, the only UK courier option
- Complex process to request alternative UK couriers
- Some UK customers may get stuck without available courier options
- No free trial period mentioned to allow potential users to test the app
- May require some initial setup and customization, which could be time-consuming for new users
- No detailed pricing information provided up front
- Requires integration with existing e-commerce platforms, which may present compatibility issues
Categories
Categories
Launched
Launched
Jun 29, 2023
May 26, 2021
Developer
Developer
Apps:
8
Average Rating:4.9
Reviews:21,367
Apps:
1
Average Rating:4.7
Reviews:265
