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Synctrack: Returns & Exchanges logo

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

iF Returns & Exchanges logo

iF Returns & Exchanges

Transform returns into exchanges and new sales

Synctrack: Returns & Exchanges logo

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

iF Returns & Exchanges logo

iF Returns & Exchanges

Transform returns into exchanges and new sales

Rating

Rating

148 Reviews
9.2
28 Reviews
7.9

Pricing

Pricing

  • $11.99-$149 / Month
  • 7 Days Free Trial
Try for Free More info
  • Free App
  • Free Plan Available
Try for Free More info

Features

Features

  • Shopify integration
  • Branded return portal
  • Custom return solutions
  • Timely notifications
  • Return shipping labels
  • Auto refunds
  • Video uploading
  • Auto request approval
  • Customizable branding
  • Transforms returns into sales
  • Presents full product catalog
  • Automates refunds
  • Streamlines customer service
  • Triggers-based automation
  • Configurable return options
  • Country-specific configurations
  • Offers negotiated carrier rates
  • Integrates with carriers
  • Optimizes operational costs
  • Generates refunds/exchanges
  • Automates re-stocking
  • Syncs with 3pl/wms/erp
  • Full traceability of process

Screenshots

Screenshots

Synctrack: Returns & Exchanges screenshot Synctrack: Returns & Exchanges screenshot Synctrack: Returns & Exchanges screenshot Synctrack: Returns & Exchanges screenshot
+ 2 more
Synctrack: Returns & Exchanges screenshot Synctrack: Returns & Exchanges screenshot
iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot
+ 2 more
iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot

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Pros

Pros

  • Generous free plan allowing full utilization of the app's features without financial burden
  • Exceptional customer support team, praised for their quick responses and dedication to helping users
  • Seamlessly integrates with Shopify while auto-syncing return status to the platform
  • Branded return portal and automated notifications to keep customers updated
  • Auto refunds via store credit, gift cards, and auto approval of returns and exchanges
  • Simplification of returns and exchanges management with customization options to encourage exchanges and save lost sales
  • Exclusive feature of video uploading for returns and exchanges
  • Integration with Shippo, Easypost, FedEx, and other services to create return shipping labels
  • Multiple users noted the app as easy to set up and customize
  • Receptive and open to user feedback and suggestions for improvements
  • Reliability and ease of use confirmed by multiple users
  • Transforms returns into sales opportunities by incentivizing exchanges or new purchases through a full product catalog presentation
  • Automates refunds and streamlines customer service with full traceability and detailed process information
  • Customizable portal features allow for different return and refund options depending on the client or country
  • Integration with carriers or usage of negotiated rates provides over 200,000 drop-off points worldwide, enhancing logistics flexibility
  • Automation of refunds, exchanges, and re-stocking through rules and triggers can optimize operational efficiency
  • Synchronizes seamlessly with 3PL (Third-Party Logistics), WMS (Warehouse Management System), or ERP (Enterprise Resource Planning) systems, ensuring smooth operations
  • Enables configuration of branding and return policies to provide a consistent brand-like experience

Cons

Cons

  • The complexity of configuration and integration might require technical expertise, which could be challenging for smaller businesses
  • Dependence on external carriers and 3PL may introduce vulnerabilities and reliance on third-party service quality
  • Initial setup costs and time investment could be significant, particularly if extensive customization is necessary

Categories

Categories

Launched

Launched

Mar 12, 2023
Oct 17, 2023

Developer

Developer

Built by Synctrack

Apps:

4

Average Rating:

4.9

Reviews:

1,537

Built by iF returns

Apps:

1

Average Rating:

4.8

Reviews:

28

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