AfterShip vs PostCo: Best Shopify Returns Apps

Name: PostCo Returns &amp; Exchanges
Brand: PostCo

Are you looking to streamline your Shopify store's returns and exchanges process and wondering whether AfterShip Returns & Exchanges or PostCo Returns & Exchanges is the right solution for you? In this comprehensive comparison, we'll explore the features, pricing, user experience, and customer support of both platforms to help you make an informed decision. Whether you're a small business owner or an e-commerce veteran, understanding the nuances between these two Shopify apps will empower you to enhance customer satisfaction, boost efficiency, and potentially increase your online store's success.

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

PostCo Returns & Exchanges

Automate returns from store credit, exchanges to labels & more

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

PostCo Returns & Exchanges

Automate returns from store credit, exchanges to labels & more

Rating

1,231 Reviews

8.8

79 Reviews

9.1

Pricing

Install App More info

Features

Flexible refund options
Self-service returns
Smart return rules
Exchange encouragement
Automated email updates
Automated return processes
Seamless return experience
Carrier efficiency
Branded return pages
Regional return routing
Automation rule settings

Store credit options
Automate returns
Shipping label automation
Revenue retention
Offer exchanges
Custom portal design
Policy rule configurations
Personalised return flow
Peer-to-peer returns

Screenshots

AfterShip Returns & Exchanges screenshot

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Pros

Seamless returns experience that enhances customer satisfaction
Automation rules to save time and reduce manual work
Multiple return options including store credit, exchanges, and refunds to recapture revenue
Branded returns pages and automated email updates to reduce customer anxiety
Efficient management of carriers and warehouses
Great customer support with high ratings for responsiveness and helpfulness
All-in-one solution for managing returns and exchanges

Automates returns, exchanges, and shipping label generation, saving time and reducing operational costs
Highly customizable portal design and integration, offering flexibility to meet specific business needs
Enhances customer experience by automating updates and simplifying the return process
Promotes revenue retention by encouraging exchanges and offering store credit instead of refunds
Provides valuable support and customer service, with responsive and helpful staff
Enables peer-to-peer returns, adding an additional sales channel
Cost-effective by reducing warehousing costs and promoting environmental sustainability
Offers smooth onboarding and integration for a seamless transition
In-depth analytics and user-friendly UI improve decision-making and efficiency

Cons

Some users reported the app is not perfect and has room for improvement
Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
Standard responses from support in some cases which might not fully address unique issues

Launched

Feb 27, 2017

Feb 24, 2020

Developer

Built by AfterShip

Apps:

Average Rating:

4.6

Reviews:

7,829

Built by PostCo

Apps:

Average Rating:

2.5

Reviews:

Make Your Choice

Install App More info View alternatives

AfterShip vs PostCo: Best Shopify Returns Apps

AfterShip Returns & Exchanges

PostCo Returns & Exchanges

AfterShip Returns & Exchanges