AfterShip vs Loop: Top Shopify Returns Apps Compared

Name: Loop Returns &amp; Exchanges
Brand: Loop

When it comes to managing returns and exchanges on Shopify, finding the right solution can be pivotal for enhancing customer satisfaction and streamlining operations. In this comprehensive comparison, we evaluate AfterShip Returns & Exchanges and Loop Returns & Exchanges—two leading options available on the Shopify App Store. We'll delve into features, pricing, ease of integration, and customer support to assist you in determining which app best aligns with your business goals. Whether you're optimizing for customer experience or operational efficiency, this guide will help you decide on the most suitable returns management tool for your online store.

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

Rating

2,431 Reviews

8.9

261 Reviews

8.9

Pricing

Install App More info

Features

Flexible refund options
Self-service returns
Smart return rules
Exchange encouragement
Automated email updates
Automated return processes
Seamless return experience
Carrier efficiency
Branded return pages
Regional return routing
Automation rule settings

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value
Shopping experience
Return costs optimization
Point of sale
Incentivize exchanges
Bonus credit
Shop now
Blocklists
Premium experience
At-home pickup
Self-serve returns

Screenshots

AfterShip Returns & Exchanges screenshot

+ 7 more

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Pros

Seamless returns experience that enhances customer satisfaction
Automation rules to save time and reduce manual work
Multiple return options including store credit, exchanges, and refunds to recapture revenue
Branded returns pages and automated email updates to reduce customer anxiety
Efficient management of carriers and warehouses
Great customer support with high ratings for responsiveness and helpfulness
All-in-one solution for managing returns and exchanges

Automated platform that enhances customer lifetime value
Creates a shopping experience within the returns process
Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
Improves customer retention and upsell value
Makes returns stress-free for shoppers
Optimizes return costs with features like Workflows, Logistics, and Point of Sale
Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
Minimizes return fraud using Workflows, Custom Rules, and Blocklists
Provides premium features like at-home pickup and self-serve returns
Offers tracking to build customer confidence and insights to understand shopper behavior
Highly rated customer service and user-friendly platform

Cons

Some users reported the app is not perfect and has room for improvement
Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
Standard responses from support in some cases which might not fully address unique issues

No free trial period mentioned to allow potential users to test the app
May require some initial setup and customization, which could be time-consuming for new users
No detailed pricing information provided up front
Requires integration with existing e-commerce platforms, which may present compatibility issues

Launched

Apr 17, 2025

Developer

Built by AfterShip

Apps:

Average Rating:

4.7

Reviews:

23,058

Built by Loop

Apps:

Average Rating:

4.7

Reviews:

261

Make Your Choice

Install App More info View alternatives

AfterShip vs Loop: Top Shopify Returns Apps Compared

AfterShip Returns & Exchanges

Loop Returns & Exchanges

AfterShip Returns & Exchanges