Compare AfterShip Returns & Exchanges vs Synctrack: Returns & Exchanges

Name: Synctrack: Returns &amp; Exchanges
Brand: Synctrack

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

Rating

1,289 Reviews

117 Reviews

8.4

Pricing

Install App More info

Features

Flexible refund options
Self-service returns
Smart return rules
Exchange encouragement
Automated email updates
Automated return processes
Seamless return experience
Carrier efficiency
Branded return pages
Regional return routing
Automation rule settings

Shopify integration
Branded return portal
Custom return solutions
Timely notifications
Return shipping labels
Auto refunds
Video uploading
Auto request approval

Screenshots

AfterShip Returns & Exchanges screenshot

+ 7 more

Synctrack: Returns & Exchanges screenshot

+ 2 more

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Pros

Seamless returns experience that enhances customer satisfaction
Automation rules to save time and reduce manual work
Multiple return options including store credit, exchanges, and refunds to recapture revenue
Branded returns pages and automated email updates to reduce customer anxiety
Efficient management of carriers and warehouses
Great customer support with high ratings for responsiveness and helpfulness
All-in-one solution for managing returns and exchanges

Generous free plan allowing full utilization of the app's features without financial burden
Exceptional customer support team, praised for their quick responses and dedication to helping users
Seamlessly integrates with Shopify while auto-syncing return status to the platform
Branded return portal and automated notifications to keep customers updated
Auto refunds via store credit, gift cards, and auto approval of returns and exchanges
Simplification of returns and exchanges management with customization options to encourage exchanges and save lost sales
Exclusive feature of video uploading for returns and exchanges
Integration with Shippo, Easypost, FedEx, and other services to create return shipping labels
Multiple users noted the app as easy to set up and customize
Receptive and open to user feedback and suggestions for improvements
Reliability and ease of use confirmed by multiple users

Cons

Some users reported the app is not perfect and has room for improvement
Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
Standard responses from support in some cases which might not fully address unique issues

Launched

Feb 27, 2017

Mar 12, 2023

Developer

Built by AfterShip

Apps:

Average Rating:

4.6

Reviews:

8,578

Built by Synctrack

Apps:

Average Rating:

4.9

Reviews:

933

Make Your Choice

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Compare AfterShip Returns & Exchanges vs Synctrack: Returns & Exchanges

AfterShip Returns & Exchanges

Synctrack: Returns & Exchanges

AfterShip Returns & Exchanges