Compare AfterShip Returns & Exchanges vs ReturnGO Returns & Exchanges

Name: ReturnGO Returns &amp; Exchanges
Brand: ReturnGO

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

ReturnGO Returns & Exchanges

Manage Returns, Exchanges, Refunds, Return Labels & Credits

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

ReturnGO Returns & Exchanges

Manage Returns, Exchanges, Refunds, Return Labels & Credits

Overview

What is AfterShip Returns & Exchanges?

AfterShip Returns & Exchanges is a Shopify app designed to streamline the returns process for eCommerce stores. It automates return requests, exchanges, and refunds while offering branded return portals.

Key Strengths:

Automated return approvals and tracking
Customizable return portal with branding
Integration with major shipping carriers

What is ReturnGO Returns & Exchanges?

ReturnGO is a Shopify returns management app that focuses on reducing return costs and increasing revenue through exchanges. It offers AI-powered recommendations and seamless integrations.

Key Strengths:

AI-driven exchange suggestions to retain revenue
Automated label generation and tracking
Supports multi-language and multi-currency stores

Rating

1,289 Reviews

329 Reviews

9.1

Pricing

Install App More info

Features

Flexible refund options
Self-service returns
Smart return rules
Exchange encouragement
Automated email updates
Automated return processes
Seamless return experience
Carrier efficiency
Branded return pages
Regional return routing
Automation rule settings

Store credit options
Order tracking
One-click exchanges
Carrier integrations
Automated return portal
Policy rule customization
Return reasons automation
Pre-paid return labels

Screenshots

AfterShip Returns & Exchanges screenshot

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Pros

Seamless returns experience that enhances customer satisfaction
Automation rules to save time and reduce manual work
Multiple return options including store credit, exchanges, and refunds to recapture revenue
Branded returns pages and automated email updates to reduce customer anxiety
Efficient management of carriers and warehouses
Great customer support with high ratings for responsiveness and helpfulness
All-in-one solution for managing returns and exchanges

Allows management of returns, exchanges, refunds, return labels, and credits in one place
Provides one-click exchanges with an automated, branded, AI-powered return portal
Customizable return and exchange policy rules, eligibility conditions, resolutions, and return reasons
Automates RMA process and email notifications
Offers order tracking and notifications for every shipment
Supports product and variant exchange, gift returns, order cancellation, and store credit
Flexible return reasons and options for follow-up questions, image, and video upload
Automation rules such as auto-exchange, auto-refund, auto-approve, and auto-credits
Automatically generated pre-paid return shipping labels for tracking returns
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more

Cons

Some users reported the app is not perfect and has room for improvement
Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
Standard responses from support in some cases which might not fully address unique issues

While the app supports extensive customization, it might have a steep learning curve for new users
Dependence on third-party integrations, which might require separate configurations

Launched

Feb 27, 2017

Sep 13, 2020

Developer

Built by AfterShip

Apps:

Average Rating:

4.6

Reviews:

8,578

Built by ReturnGO

Apps:

Average Rating:

4.9

Reviews:

329

Make Your Choice

Install App More info View alternatives

Compare AfterShip Returns & Exchanges vs ReturnGO Returns & Exchanges

AfterShip Returns & Exchanges

ReturnGO Returns & Exchanges

AfterShip Returns & Exchanges